Thanks Clare for sharing your views on how we operate our services, much appreciated.

Thanks David for your words, it's been a pleasure getting the right result for you

Lizzie, Thanks so much for leaving your comments. I'm so glad that we could offer advice and guidance that is valuable to you.

Hi Milan. Thank you so much for taking the time to write this wonderful review. We strive to make the home buying process as stress-free as possible for all of our clients and pride ourselves in delivering the highest levels of client service. It is lovely to be recognised for this and it was a pleasure working with you. If you ever need our services again in the future, then you know where to find us. Best wishes,

Thank you Susan for your 4 star review. All the best.

Thank you for taking the time to share your positive feedback about our marketing and communication with viewings & offers. We are sorry to hear that you were not satisfied with your experience later on in the sales process. We do our very best to maintain all aspects of quality in our service and when working with partner agencies. We also regularly review our working strategies and implement changes to make sure that we are working with the highest levels of efficiency. We apologise that you were not pleased with your entire experience with EweMove. Best wishes,

Dear Josh, Thank you for your feedback, and I’m genuinely sorry for the inconvenience caused. As mentioned in our earlier communication, the viewing had to be cancelled at very short notice due to a highly sensitive issue that we became aware of upon arriving at the property, just minutes before your scheduled appointment. It was entirely unexpected and extremely stressful for all parties involved. My team had to respond quickly and carefully. It was me who made the admittedly agitated phone call to you. We were still in the midst of managing a very difficult situation at the property, and I just wanted to explain what had happened — not to excuse it, but simply to make it clear that we had not set out intentionally to waste your time. Emergency situations like this are extremely rare, but when they do arise, our priority is to act swiftly and with sensitivity. We completely understand your frustration, and I’m very sorry your time was impacted in this way. Thank you again for taking the time to leave your review, and I do hope we have the opportunity to show you a more typical experience in the future. Kind regards, Chris Naylor Sales Director EweMove Leighton Buzzard

Dear Monika, Thank you for taking the time to speak with me. I am truly sorry that your offer for the property in question was not successful, and I completely understand how disappointing this must have been for you. Following a thorough review of the situation, I am confident that we handled all offers, including yours, in a fair and consistent manner. Throughout the process, we also remained focused on acting in the best interests of our seller. Unfortunately, we were unable to fully validate your offer before other viewings were completed. I appreciate your feedback regarding communication. You’ve expressed that you were not informed of the urgency of submitting your validation documents once your offer was accepted, and for that, I apologise. It should have been made clearer that viewings would continue and that the property would remain on the market until your offer was fully validated. Once again, I’m sorry for any frustration this caused. If there’s any way I can assist you further in your property search, please don’t hesitate to reach out. I wish you the very best as you continue looking for your new home. Kind regards, Chris Naylor Sales Director Ewemove Leighton Buzzard

Hi Charlotte, thanks for sharing your experience and we're desperately sorry that you feel we did not meet your expectations as this falls very far from what we set out to achieve for everyone that works with us. On this occasion we know we have disagreed on a number of the points raised as your buyer unfortunately withdrew from the purchase due to very unfortunate personal circumstances which we not wish upon anyone and he was himself was upset that he had to make the difficult decision. Nonetheless we understand that the selling process is an extremely challenging one due to the nature of the way that houses can be transacted in England and for that reason we do not charge any of our clients a penny unless a sale successfully completes irrespective of the costs to us in marketing, viewings and sales progression.

Dear Elizabeth, We are desperately sorry that our For Sale Board Contractor (Agency Express) placed our For Sale Board in front of the wrong house on Saturday afternoon. As soon as Gareth reported the issue and informed us the board had been erected at the wrong house, we immediately informed Agency Express to collect the board as soon as they could. I also sent a message to Gareth apologising for the error and informed him that the board would be collected as soon as Agency Express are back in the area. I understand that Gareth has already taken the board down so that it is ready for collection. Once again please accept my sincere apologies for the error. It was a honest mistake by our For Sale Board Contractor and we will investigate with them further. Kind Regards, Chris Naylor Director Ewemove Leighton Buzzard 01525 300 010