Very bad experience with Lauren, very unclear and unprofessional agent. If you can avoid her, do it please. She gonna waste your time Very disappointed

The worst service ever. I was interested in a property managed by Hunters (the estate agent was Lauren) and beside having a very poor communication in my regards I have been let down while I was waiting literally in front of the door of the property this lady was meant to show me - without an email or a call or anything like that. I have then discovered that the property was gone - thanks for wasting my time! if you are looking for properties avoid these people!

Be aware of this agency! Avoid at any cost! Mr Graham's attitude towards my family over the phone and via emails is very unprofessional and rude. He has treated all of us with not respect at all times as a whole. Graham mocked us three tenants multiple times. Due to issues and errors in Home let system, Mr. Graham Tickner advised Homelet to closed my report on the day three incompleted to my income (data access report) so we had to go with a quadruple deposit, as we were told if not we not getting back our holding fees. The evidence given to the Hunters team, they did not try and back or help their customers. Instead they will go out of their way to tell you they do not care it is your problem. Mouse activities, Ruths, from a day one, gas repair i.e. Not one care will be given by Hunters after you give up your money. I must say though as long as you line their pockets with money they will be very happy and lovely team. Graham expose his self publicly with ridiculous, nonsense comments to our reviews to the set criteria to let by their policy GROSS Incomes !!! See attached. Lack of elementary knowledge. For a year in this tenancy we were charged at two different price list and our holding fee became simply "admin cost", in total of over £1k, incl interest earned at our money?!!! At the ends of our tenancy at 52b Oakhill Road, SM1 3AE, Hunters Rand refuse to schedule an inventory check out. It has proved again their way of manipulation towards tenants. We had to arranged our inspection and pay again at our cost. In their price list applies inventory check out fees of £102, the amount we paid at the begining. At the end we received email that it was free of charge and we actually paid for inventory check in - not listed at the price list! Fraud!!! See attached. Also makes abusive phone calls, some of which are recorded and in an emails. This is making me feel very distressed and anxious. Comments as quoted: "The boat sailed. You need to understand that although Home-let says acceptable (not passed) this does not mean that your son has passed" - Teresa P. , I spend more on my holiday than you earn in a year!!! - Graham Tickner Very poor service at all levels. As a member of Property Ombusman the decision has been made as expected. Quoted "The agent was required under Paragraph 10b, f & g TO carry out in order TO ensure that referencing was properly completed and COULD make an informed decision to the Complainants". "This can only be determinated by a court following a trial. Mr Graham COULD BE more professional" ?! Graham has claimed loss to my complaint and this was dismissed completely! Graham, your comments have nonsense. As you know your agency still holding our money for no reason. Learn to treat people with respect to get this respect in return! My review is based on your service! Funny enough! Make your own assumptions people, avoid them and be happy!!!

Be aware of this agency! Avoid at any cost! Mr Graham's attitude towards my family over the phone and via emails is very unprofessional and rude. He has treated all of us with not respect at all times as a whole. Graham mocked us three tenants multiple times. Due to issues and errors in Home let system, Mr. Graham Tickner advised Homelet to closed my report on the day three incompleted to my income (data access report) so we had to go with a quadruple deposit, as we were told if not we not getting back our holding fees. The evidence given to the Hunters team, they did not try and back or help their customers. Instead they will go out of their way to tell you they do not care it is your problem. Mouse activities, Ruths, from a day one, gas repair i.e. Not one care will be given by Hunters after you give up your money. I must say though as long as you line their pockets with money they will be very happy and lovely team. Graham expose his self publicly with ridiculous, nonsense comments to our reviews to the set criteria to let by their policy GROSS Incomes !!! See attached. Lack of elementary knowledge. For a year in this tenancy we were charged at two different price list and our holding fee became simply "admin cost", in total of over £1k, incl interest earned at our money?!!! At the ends of our tenancy at 52b Oakhill Road, SM1 3AE, Hunters Rand refuse to schedule an inventory check out. It has proved again their way of manipulation towards tenants. We had to arranged our inspection and pay again at our cost. In their price list applies inventory check out fees of £102, the amount we paid at the begining. At the end we received email that it was free of charge and we actually paid for inventory check in - not listed at the price list! Fraud!!! See attached. Also makes abusive phone calls, some of which are recorded and in an emails. This is making me feel very distressed and anxious. Comments as quoted: "The boat sailed. You need to understand that although Home-let says acceptable (not passed) this does not mean that your son has passed" - Teresa P. , I spend more on my holiday than you earn in a year!!! - Graham Tickner Very poor service at all levels. As a member of Property Ombusman the decision has been made as expected. Quoted "The agent was required under Paragraph 10b, f & g TO carry out in order TO ensure that referencing was properly completed and COULD make an informed decision to the Complainants". "This can only be determinated by a court following a trial. Mr Graham COULD BE more professional" ?! Graham has claimed loss to my complaint and this was dismissed completely! Graham, your comments have nonsense. As you know your agency still holding our money for no reason. Learn to treat people with respect to get this respect in return! My review is based on your service! Funny enough! Make your own assumptions people, avoid them and be happy!!!

RUDE and INCOPETENT staff, their referencing agency cannot read a Tax return letter from the HMRC, they also do not accept pay slips as a proof of income, nor do they know the difference between Self Employed, and Full/part time Employed. Graham will laugh at your income because "he spends more money on his holidays than you earn in a year" ETC. AVOID at ALL costs. Also making complaints is pointless as Graham is the owner of the carshalton branch and he will ignore your complaint even if it is sent by Citizen Advice. Apparently as far as homelet and hunters are concerned my GROSS earnings are under 10,000 even though HMRC states 13000 Gross! GROSS is what homelet and hunters take as a number, even my NET income is higher than 10,000, 13,000(gross)x0.8 is 10,400 NET so both GROSS and NET are over the requirement yet i still dont meet their requirements for 10,000 gross? and i earn over 13,000. make your own assumptions people.

Lettings Side - If there was a 0 star option I'd select it. This relationship started well but 2 years on I am desperate to extract myself. If you want a letting agent that is only concerned about their fees and defending poor management then these are your guys. I'm trying to end this one based on their track record of failure but all I get is a request for all fees due up until the end of the contract (somewhere around 4k for doing nothing). Sure, these guys will be good and cheaper than other agents if you have a good tenant. The minute you get a problem, these guys have all the excuses ready for why it's not their fault. My favourite was when one of the team defended their fees saying 'we showed your house'. To which I had to remind them they didn't and if they had, they would have seen the dog (pets banned) that was breeching the agreement and did 90% of the damage I ended up paying to address (Oh and I nearly lost my new tenant). Lucky I seem to have good guy in now and we've found it best to cut Hunters out of things.. although they still want their money of course.

RUDE and INCOPETENT staff, their referencing agency cannot read a Tax return letter from the HMRC, they also do not accept pay slips as a proof of income, nor do they know the difference between Self Employed, and Full/part time Employed. Graham will laugh at your income because "he spends more money on his holidays than you earn in a year" ETC. AVOID at ALL costs. Also making complaints is pointless as Graham is the owner of the carshalton branch and he will ignore your complaint even if it is sent by Citizen Advice. Apparently as far as homelet and hunters are concerned my GROSS earnings are under 10,000 even though HMRC states 13000 Gross! GROSS is what homelet and hunters take as a number, even my NET income is higher than 10,000, 13,000(gross)x0.8 is 10,400 NET so both GROSS and NET are over the requirement yet i still dont meet their requirements for 10,000 gross? and i earn over 13,000. make your own assumptions people.

Very poor management. Non reasonable admin charges for work which has not been undertaken and charge to two differing fees for the same service. Requirement for one bank account with name of 3 people. Showing no respect to their customer.

Would never use them again! I was led to believe this company was an independent business, but unfortunately learnt after signing up that they're a franchise, part of a big chain. I found Fleur to be quite pleasant on my first meeting but when things started going downhill I soon saw her true colours- quite rude & patronising! With hindsight she over valued my Apartment by £30,000 & when she demanded a price reduction 2 weeks after signing up, didn't like it when I said no, reminding her she valued it at the higher price not me! They said they'd do the viewings for me but when it came to it, they gave excuses saying they were double booked or a colleague was delayed so could I do them. This messed me about & I wasn't happy. I recently went to collect my keys on a Saturday last month & the office was locked with no one there?! I then found out it's often locked on a Saturday as only 1 staff member is in who goes out on appointments. No one to cover so the office is locked. I had to go back on Monday. I was understandably fuming because I wouldn't have chosen this company had I known they have very few staff & often close up on Saturdays. After arguing with Fleur, I've ripped up my contract with Hunters & have gone to a more professional agent. The new agent have provided better presented particulars of my property & better service. I've now sold my apartment & am pleased Hunters aren't getting the commission after the terrible service & misleading me on the price of my apartment.