Hunters
Hunters
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1.00 /5
Be aware of this agency! Avoid at any cost! Mr Graham's attitude towards my family over the phone and via emails is very unprofessional and rude. He has treated all of us with not respect at all times as a whole. Graham mocked us three tenants multiple times. Due to issues and errors in Home let system, Mr. Graham Tickner advised Homelet to closed my report on the day three incompleted to my income (data access report) so we had to go with a quadruple deposit, as we were told if not we not getting back our holding fees. The evidence given to the Hunters team, they did not try and back or help their customers. Instead they will go out of their way to tell you they do not care it is your problem. Mouse activities, Ruths, from a day one, gas repair i.e. Not one care will be given by Hunters after you give up your money. I must say though as long as you line their pockets with money they will be very happy and lovely team. Graham expose his self publicly with ridiculous, nonsense comments to our reviews to the set criteria to let by their policy GROSS Incomes !!! See attached. Lack of elementary knowledge. For a year in this tenancy we were charged at two different price list and our holding fee became simply "admin cost", in total of over £1k, incl interest earned at our money?!!! At the ends of our tenancy at 52b Oakhill Road, SM1 3AE, Hunters Rand refuse to schedule an inventory check out. It has proved again their way of manipulation towards tenants. We had to arranged our inspection and pay again at our cost. In their price list applies inventory check out fees of £102, the amount we paid at the begining. At the end we received email that it was free of charge and we actually paid for inventory check in - not listed at the price list! Fraud!!! See attached. Also makes abusive phone calls, some of which are recorded and in an emails. This is making me feel very distressed and anxious. Comments as quoted: "The boat sailed. You need to understand that although Home-let says acceptable (not passed) this does not mean that your son has passed" - Teresa P. , I spend more on my holiday than you earn in a year!!! - Graham Tickner Very poor service at all levels. As a member of Property Ombusman the decision has been made as expected. Quoted "The agent was required under Paragraph 10b, f & g TO carry out in order TO ensure that referencing was properly completed and COULD make an informed decision to the Complainants". "This can only be determinated by a court following a trial. Mr Graham COULD BE more professional" ?! Graham has claimed loss to my complaint and this was dismissed completely! Graham, your comments have nonsense. As you know your agency still holding our money for no reason. Learn to treat people with respect to get this respect in return! My review is based on your service! Funny enough! Make your own assumptions people, avoid them and be happy!!!
Contact details
Sales Phone:
Sales Email:
Lettings Phone:
Lettings Email:
Opening hours
Unknown
Address
92 High Street, Carshalton, Surrey, SM5 3AE, UK, SM5
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About
Website:
http://www.huntersnet.co.uk/Hunters is the UK’s fastest growing, independent estate agency chain. We are the largest estate agency franchise network with over 130 branches throughout the country. Our ambition is to become the nation’s favourite estate agency brand by 2020 and to achieve this we intend to invest more time, money, expertise and technology than any other estate agent. We established our business in 1992 on firm principles of excellent customer service, unrivalled pro-activity and the best possible results for our clients. OUR MARKETING APPROACH Our marketing strategy is based on a very simple principle - the more buyers we can get interested in your property, the better price we are going to get for you. Your home will be marketed within your local area, across your region and throughout our entire national network; bringing more buyers to your door. Our dedicated Marketing Department ensure that Hunters is seen across a huge variety of media. We consider ourselves to be market leaders in the key areas of communication and technology including national television adverts and newspapers! Hunters is at the forefront of the latest developments in the industry and was the first estate agent to introduce a mobile app for smartphones. The full Hunters marketing package includes our dynamic, intuitive website huntersnet.co.uk, our mobile website, profiling on the top online property portals, Hunters property apps for Social Media and smartphones, and ‘Intelligent’ For Sale & To Let boards – where applicants can view your property details on their mobile device simply by texting or scanning the QR (Quick Response) code on the board. OUR MOTIVATED PEOPLE Our biggest strength is our people – we are an Investor in People Company, with fully qualified staff via the Hunters Academy. The Academy was founded in 2003 and our courses have gone on to gain the highly sought after accreditations. We firmly believe in providing the best training; it is essential in equipping our staff and franchisees with the professional skills required to ensure the highest standards in customer service. QUALIFIED, REGISTERED APPLICANTS As well as our guarantee to accompany 100% of all viewings, we also assure that only genuine, qualified buyers are brought to your door. What’s more, our interlinked network ensures that we will find the right buyer for your property – regardless of whether they live next door or on the opposite side of the country. All buyers registered with us will be contacted within 24 hours of your property being marketed.
