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Hunters

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5
Reply from agent

This unexplained one star review is from current tenants of ours. As there were no comments, Fleur called and emailed Andrei to see what his reasons were. It turns out that his Wife, Mariana locked herself out and asked to borrow our management keys. Please see emails below:- To the tenants from Fleur - Dear Andrei and Mariana Further to my conversation with Andrei just now, I want to state again how upset I am that you have left Hunters a 1 star review on Google with no comments to explain the review. As Andrei just stated to me, the review was intended to be targeted at Aimee rather than the rest of the Hunters team but you must understand this affects our business and not Aimee directly. We lent you our set of property keys purely as goodwill as this is not something we have to do. We could have told you to change the locks or wait for Andrei to get home from work, but we didn’t – we agreed to HELP YOU. By helping you, we have lost out. Aimee explained to you that the keys must be returned by 5.30 which is our correct office policy, if you were unable to return them by that time then she wouldn’t have been permitted to release them to you. I understand that you asked for Aimee’s home address to return the keys later, I find this quite wrong, to ask for the home address of a young employee. To meet our insurance terms, the keys must be held in our coded cabinet – not overnight in somebody’s home. It is a shame that you have felt the need to taint our ongoing relationship, when instead you could have waited to discuss the matter with me this week. Kind Regards, Fleur. The tenants responded with:- as I said with you. Mrs. Fleur. she spoke aloud to my wife. First of all, she has to be polite when talking to clients. even if we are immigrants and do not speak English well. and when you want to help a person do it with respect. but not out loud. and if I wished I could leave as a commentary the whole situation that was. You want? when I help a man on the road or elsewhere I do so with great respect. if I want to help. but I do not speak to him aloud and gesture with hands. Aimee has worked in the Carshalton office for over a year now and has received numerous excellent reviews and gifts from many clients. The conversations with Mr & Mrs Cantir were witnessed by colleagues and at no time did she raise her voice or speak with disrespect to these tenants.

Contact details
Sales Phone:

020 8669 1231

Lettings Phone:

020 8669 1231

Lettings Email:

carshalton@huntersnet.co.uk

Opening hours

Unknown

Address

92 High Street, Carshalton, Surrey, SM5 3AE, UK, SM5

Hunters is the UK’s fastest growing, independent estate agency chain. We are the largest estate agency franchise network with over 130 branches throughout the country. Our ambition is to become the nation’s favourite estate agency brand by 2020 and to achieve this we intend to invest more time, money, expertise and technology than any other estate agent. We established our business in 1992 on firm principles of excellent customer service, unrivalled pro-activity and the best possible results for our clients. OUR MARKETING APPROACH Our marketing strategy is based on a very simple principle - the more buyers we can get interested in your property, the better price we are going to get for you. Your home will be marketed within your local area, across your region and throughout our entire national network; bringing more buyers to your door. Our dedicated Marketing Department ensure that Hunters is seen across a huge variety of media. We consider ourselves to be market leaders in the key areas of communication and technology including national television adverts and newspapers! Hunters is at the forefront of the latest developments in the industry and was the first estate agent to introduce a mobile app for smartphones. The full Hunters marketing package includes our dynamic, intuitive website huntersnet.co.uk, our mobile website, profiling on the top online property portals, Hunters property apps for Social Media and smartphones, and ‘Intelligent’ For Sale & To Let boards – where applicants can view your property details on their mobile device simply by texting or scanning the QR (Quick Response) code on the board. OUR MOTIVATED PEOPLE Our biggest strength is our people – we are an Investor in People Company, with fully qualified staff via the Hunters Academy. The Academy was founded in 2003 and our courses have gone on to gain the highly sought after accreditations. We firmly believe in providing the best training; it is essential in equipping our staff and franchisees with the professional skills required to ensure the highest standards in customer service. QUALIFIED, REGISTERED APPLICANTS As well as our guarantee to accompany 100% of all viewings, we also assure that only genuine, qualified buyers are brought to your door. What’s more, our interlinked network ensures that we will find the right buyer for your property – regardless of whether they live next door or on the opposite side of the country. All buyers registered with us will be contacted within 24 hours of your property being marketed.

Our team

Stacey Pain

Fleur Tickner

Graham Tickner

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available