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Hunters

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

RUDE and INCOPETENT staff, their referencing agency cannot read a Tax return letter from the HMRC, they also do not accept pay slips as a proof of income, nor do they know the difference between Self Employed, and Full/part time Employed. Graham will laugh at your income because "he spends more money on his holidays than you earn in a year" ETC. AVOID at ALL costs. Also making complaints is pointless as Graham is the owner of the carshalton branch and he will ignore your complaint even if it is sent by Citizen Advice. Apparently as far as homelet and hunters are concerned my GROSS earnings are under 10,000 even though HMRC states 13000 Gross! GROSS is what homelet and hunters take as a number, even my NET income is higher than 10,000, 13,000(gross)x0.8 is 10,400 NET so both GROSS and NET are over the requirement yet i still dont meet their requirements for 10,000 gross? and i earn over 13,000. make your own assumptions people.

Reply from agent

Dear Kris, I am sorry to read your review today. I am surprised as we have been open, honest and respectful with you at every stage of your tenancy. Your landlord requested a larger deposit as your income was below the minimum amount required to pass the Homelet referencing. You agreed to the higher deposit amount requested by your landlord and he also gave you the option of reducing the deposit on re-referencing once your earnings were higher. Two months into your tenancy you asked us to re-reference you which we did via Homelet, the UK's largest referencing firm but the result was that you were still earning below the minimum required amount While this amount was close, it still did not meet the MINIMUM required. You mention a higher figure but this was your business gross income, NOT your personal income which was not high enough according to HMRC. Your business may turn over the higher amount you mentioned but you have to deduct running costs and then you have your income! These are the facts and we have treated you with the utmost respect at all times but you and your family have not been particularly respectful to us for simply doing our job. As for ignoring your complaint, we have had dozens of emails and phone calls but as you are fully aware, the fact is you don't earn enough money to achieve the deposit reduction. You have now moved and you have received a 100% deposit return which is always our aim for every tenancy. We wish you the very best for the future. Graham Tickner.

Contact details
Sales Phone:

020 8669 1231

Lettings Phone:

020 8669 1231

Lettings Email:

carshalton@huntersnet.co.uk

Opening hours

Unknown

Address

92 High Street, Carshalton, Surrey, SM5 3AE, UK, SM5

Hunters is the UK’s fastest growing, independent estate agency chain. We are the largest estate agency franchise network with over 130 branches throughout the country. Our ambition is to become the nation’s favourite estate agency brand by 2020 and to achieve this we intend to invest more time, money, expertise and technology than any other estate agent. We established our business in 1992 on firm principles of excellent customer service, unrivalled pro-activity and the best possible results for our clients. OUR MARKETING APPROACH Our marketing strategy is based on a very simple principle - the more buyers we can get interested in your property, the better price we are going to get for you. Your home will be marketed within your local area, across your region and throughout our entire national network; bringing more buyers to your door. Our dedicated Marketing Department ensure that Hunters is seen across a huge variety of media. We consider ourselves to be market leaders in the key areas of communication and technology including national television adverts and newspapers! Hunters is at the forefront of the latest developments in the industry and was the first estate agent to introduce a mobile app for smartphones. The full Hunters marketing package includes our dynamic, intuitive website huntersnet.co.uk, our mobile website, profiling on the top online property portals, Hunters property apps for Social Media and smartphones, and ‘Intelligent’ For Sale & To Let boards – where applicants can view your property details on their mobile device simply by texting or scanning the QR (Quick Response) code on the board. OUR MOTIVATED PEOPLE Our biggest strength is our people – we are an Investor in People Company, with fully qualified staff via the Hunters Academy. The Academy was founded in 2003 and our courses have gone on to gain the highly sought after accreditations. We firmly believe in providing the best training; it is essential in equipping our staff and franchisees with the professional skills required to ensure the highest standards in customer service. QUALIFIED, REGISTERED APPLICANTS As well as our guarantee to accompany 100% of all viewings, we also assure that only genuine, qualified buyers are brought to your door. What’s more, our interlinked network ensures that we will find the right buyer for your property – regardless of whether they live next door or on the opposite side of the country. All buyers registered with us will be contacted within 24 hours of your property being marketed.

Our team

Stacey Pain

Fleur Tickner

Graham Tickner

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available