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Seraph Property Management

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

If I could give a 0 I would. Very disappointed with their services. The front door to where I live has been reported by myself and many other residents from early September, it has still not been resolved. Many of us feeling unsafe due to rough sleepers who are disrespecting our homes. However Seraph are just dismissing our concerns but still happy to take our money as quickly as they can!

Reply from agent

We are so sorry to receive this review. Unfortunately, the delays were due to us not yet having the authorisation to repair which has been regularly sought, but we do understand the concerns and implications for you. The Block Manager will update you further this week.

1.00 /5

Management is a loose term with Seraph. This company should be investigated

1.00 /5

It was really bad experience. They don’t provide any records. They didn’t complete our requirements. Don’t waste you money. My building was with Seraph from 2022 until the end of 2023 and we are still asking for our invoices, bills and records. Terrible service

1.00 /5

Non-responsive (despite numerous emails and calls), sends contractors to your door without knowledge.

1.00 /5
Reply from agent

We are sorry to receive this review, a member of our team has contacted you and we understand this is due to building works taking place nearby. If there is anything else we can do to assist, please do not hesitate to contact us

1.00 /5
Reply from agent

We’re sorry to hear about your dissatisfaction, we strive to ensure a fair and transparent process for everyone involved. Having investigated this, we understand the issue related to deductions from your deposit, which has now been explained to you and agreed. We’re glad that a resolution was reached and if there’s anything further you’d like to discuss, please don’t hesitate to reach out.

1.00 /5

Sadly, Seraph managed the previous property I rented and one thing I have learnt is that they will be in no rush getting your deposit back to you (6 weeks and counting) and the lack of communicating is a disgrace.

Reply from agent

We're sorry to hear this. We understand that a member of our team has been in touch and that the matter has been resolved. Please let us know if we can help with anything else.

1.00 /5
Reply from agent

We are sorry to receive this review, a member of our team has contacted you and we understand this is due to building works taking place nearby. If there is anything else we can do to assist, please do not hesitate to contact us

1.00 /5

Our block of flats have had no working door buzzer for over 7 months now. Seraph has given us multiple empty promises and is now ignoring us. They used to be really good but something has changed over the last few years.

Contact details
Sales Phone:

02921 671444

Lettings Phone:

02921 671444

Opening hours

Unknown

Address

1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24

About

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.

Our team

No team information available

No memberships information available

No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available