A Terrible Company. They don't clean or check the fire alarm they have failed to conduct their duties properly. They refuse to send AGM notes they fail to have AGM's and they run the management company without a director so its illegal. AVOID

Sadly zero stars is not an option Seraph have been 'managing' our building for over a year now, having acquired the responsibilities of the prior managing agent. …

Manages a property that my family own. We are selling, had buyers lined up and Seraph lost our buyers by taking over seven days to answer simple queries relating to our block and I STILL have not had one response. Totally unacceptable. I would not recommend the services of Seraph Property Management.

I would avoid using this agent and especially celestia apartments due to harassment and dishonest activity in their works from personal experience

A company that requires serious investigation. Seraph continue to sting residents with hefty, non-transparent management and service charge fees, and deliver the bare minimum service. Very poor management and an unclear business hierarchy …

Never ever recommend to anyone!!!!!!!!!!!!

I have had the displeasure of having Seraph as a landlord for 5 years. They couldn’t run a bath let alone a property management company. They have been trying to improve their reviews lately by only asking those with positive experiences to leave a review but don’t fall for it they are awful. My block actually removed them for leaseholders but tenants are still stuck with them. Any issues you have as a tenant will take months to be resolved. The staff all have an attitude and no professionalism or customer service skills. They will send you defensive emails which don’t address the issue at their own pleasure and are always “in training” or at “a meeting” if you try to call no matter the time of day. They should be politicians as it’s rare you get a straight answer just get fobbed off or misinformation. All the new nice people don’t last or quickly develop these bad habits unfortunately. They do substandard and cheap repairs and arrange subcontractors that don’t attend and have no respect for your time or property. AVOID AVOID AVOID. Update: I can see that Seraph have replied and have sited one incident which has been on going since last November but that is the straw that broke the camels back and caused me to finally leave a bad review after nothing but stress and issues over the past 5 years. I rented in Swansea for 5 years before that and my landlord managing agent was a 3 star yet I didn’t face half the issues I have with seraph back then! The only time they will be quick and efficient is when they’re putting up your rent.

Incredibly poor service from Seraph Property Management Company. Emailed all of the residents of the estate on 26th April 2025 to advise that their Block Manager, Callum Wall, would be in attendance to reset gate fobs for a gate system that hasn't worked for over 2.5yrs. Took time off work to ensure that I was home at this time and found a queue of residents going down the street. Guess what, Callum is a no show. No correspondence to advise that the scheduled visit was not happening. Receive an email at 4:08pm TODAY stating that the scheduled visit was not taking place due to a lack of response from residents. At no point in the original email was a response requested, and laying the blame of the cancelled visit on the residents is a joke. The email came through AFTER a resident contacted the office to find out where the Block Manager was. We are paying for a service that doesn't exist, and for a company that wants to blame others rather than accepting responsibility for THEIR lack of action. Providing only 30mins to reset an entire estate's fobs (there are over 100 properties) with two fobs per household was wishful thinking in the first place!

Had sewer gas coming out of the shower for a whole year, they did nothing to fix it, nothing to do with the cleanliness of the shower I poured 2 bottles of mr muscle drain cleaner. The trap to stop sewer gas coming up wasn't fitted properly and every time we flushed the toilet it would empty the trap and release the worst smell I've ever witnessed. They said they'd have to rip the ceiling out and we'd have to move out whilst they fixed it. Serious black mould and structural damage to the walls which they wrote off as 'condensation'. The house was also freezing and had drafts all throughout. No insulation, was the equivalent to sleeping in a loft. They never rectified any of this and probably never will. I now live in an amazingly insulated house with no sewer gas problems so hallelujah. Funny how its not supposed to be normal to have such issues but seraph act like it's not their fault and completely normal to live in such conditions. They don't care. Spend more money on PR and lying than helping their customers.

Don't rent from this company dodgy people and company full of promises that will never get delivered. Liars and absolute joke from start to finish. Specifically don't rent 5 Marlborough road room 3, or generally any of the flats. Both Landlord and property management are aware the roof needs to be re-done, as there are multiple leaks yet continue to rent out to tenants on fixed term contracts without telling them of issues, they just cover it up with a paint job despite doing nothing to fix issues will moan if you do. Walls moulded up within 3 months. Annoying tentants will leave mail on the stairs in piles and garbage everywhere on the patio. Wallpaper covers mould and cracked plaster work. Nightmare let, do not bother. Only Virgin Internet available. Stoves are useless and constantly short circuit and the fuse box to the lights in the basement are locked. 0 respect for tenants 3 times people entered my room without authorisation 2 times cleaners and one estate agent. Was told all bills included by the agency and then they backtracked on it when signing the contract. Flat was not clean when moved in, took 3 months for them to get a plumber out to fix a leak second time round, reported the leak on the roof and nothing done throughout tenancy remainder of tenancy regarding that. Also it was their own agent that told me the house needed a new roof. And I know the agency let out the properties to people knowing of the leaks, as I spoke to both the previous tenants and the new tenants downstairs had leaks and were not told. I'll upload photos when I can be bothered.