Unprofessional. Terrible communicators. Rude to clients. They have not done one thing they promised to do for the last year. I would avoid.

I have been having many issues with my room There are bed bugs,no chimney, smoke detector is not working so on and we have been complaining this from October 2022 I am not able to get sleep at night, I am very concerned that this bed bugs will enter in my body through my nose or ears during sleep. Because of lack of sleep I feel tired every time and I am not able to concentrate on anything. Recently after sending a mail to seraph property management about the issue and it's importance they replied me by saying that the contractor will be not be available untill April 5. So should I suffer this issues for 1 more month?

Terrible. Communication or even any interest in communicating is non existent. I have a leak in my roof my the flat upstairs, despite raising this issue with our block manager, nothing has been done about it, the leak is getting worse as the days go by. Very unprofessional set up and I am still waiting for some (any) communication

I have had a few instances of Gianni harassing me about where I park my car. I only park my car in the ‘incorrect’ space if I have my baby/taking shopping in/ cleaning the car. However he has been making empty threats at me, scaremongering, harassed me with phone calls and texts in short periods of time along with belittling me when he saw me while I was cleaning my car. In the last instance it was a Sunday afternoon and he wasn’t even working!! If I could give him 0 stars I would. Ruins the whole experience for the company and now I have to be watching my back when trying to drop off shopping or my daughter in case he’s there.

Terrible! They will downright ignore you. Seems like they're teenagers playing at being letting agents, they have no interest in helping. Even speaking to them on the phone they are apologetic then do nothing. I asked 4 neighbours to see if they had similar experiences and their stories of dealing with Seraph are even worse. These people need to be investigated.

I am not happy with Giovanni,he make upset my daughter he need looking about gate for car parking nothing done for secure parking.

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Critical: Professionalism, Responsiveness So after 2 years under Seraph property management i have come to the conclusion that this "company" is not even close to being considered as amateurs in the business. Extremely unprofessional in the way they conduct their business. Communication is almost non existence. They only ask for the rent and never reply to any queries and ignore every technical issue that appears with the household! The stuff seem to be indifferent to anything you tell them. I was only able to have a proper conversation with one stuff member, the rest i consider incompetent. There is much more that i can say regarding the stuff but i will not, as it would be next level offensive. I have been asking them to come and fix my boiler for a year and a half but they wouldn't. As a result, for the whole year my flatmate never had proper shower, with water either being extremely cold or extremely hot! It was when the cup was over the top when i decided with my flatmate not to pay them for 3 months. Immediately after waiting 3 months they send the plumber to fix the problem. In general it was a very uncomfortable experience staying in their property and "cooperating" with them!

If you are looking to rent under this company, I would personally recommend that you save yourself the stress and look elsewhere. I rented a room as a mature student for 12 months, but even trying to organise renting and moving in was a nightmare. False promises of "you'll hear back within X days" even though you might think they would be eager to secure a contract/sale. Initially, a gas safety appointment was organised via email which was fine, and I let management know that as I am multiple floors above the front door I cannot hear it and can't be expected to wait by the door for the ranged time slot. Gave them permission to give my number to the engineer and told them they would need to bring a property key. After hearing nothing I was told on the phone very rudely how to use a front door properly. After phoning time and time again, it then took a month from moving in for the oven to be fixed which broke within a week of me moving there. Another incident was that the boiler broke in January and I immediately called to get an emergency engineer out as it was -2 degrees. I heard nothing for 2 days so phoned again and they said they would send someone out. I waited another 3 days still with no hot water or heating for me to phone again and find that the engineer was on annual leave and apparently nobody had thought to contact a different one? I spent 5 days in sub zero temps and had no sincere apology. I was also promised an apology when I found they had given a property key to an engineer they had not informed me about and I walked downstairs to find a man in my house who promptly complimented my makeup and outfit. Bless him, he was lovely but as you can imagine it was taken much the wrong way by me on my own in the house. As a final comment, the housemate I lived with had horrendously unhygienic habits to the extent where it was unsafe and unsanitary. I cleaned after him every day out of necessity and called 3 separate times throughout the year to make complaints and to try and make the house more habitable - as it states in the contract about keeping the property to a good standard. Regardless of this, my end of contract summary listed 'light dust buildup' as a concern for my bedroom which I had left in a better state than I moved into. Whilst I luckily was not charged for this I think it is a good indicator for the moral compass and priorities of the company. All that being said, one lady named Sally was an absolute delight to communicate with in regards to organising viewings as they sold the house. She is the only positive thing I can say about Seraph Property Management.NegativeResponsiveness, Professionalism, Value