On Google it says the Canterbury office is open until 5pm. Arrived at 2.45pm. Called the office. Was told that the office closes at 2.30pm. Very disappointed to have travelled from London today to find a large estate agent not abiding by it's opening hours.

My experience with Miles & Barr Estate & Letting Agents has been extremely disappointing. …

More spam mail from Miles and Barr today - despite asking them not to put any more marketing through my door and having a prominent "no junk mail" sign. This time, it was a full-colour A4 flyer, but packaged in an envelope to look like legitimate post (a hint guys, if you have to trick people into looking at your marketing, your marketing isn't very good). I can't imagine how much paper was wasted by putting them all in envelopes - guess Miles and Barr really don't care about their environmental impact. Still, at least all the waste explains why their commission rates are so outrageously high...

Only one word can describe how I have been treated at Miles and Barr. Shocking!!! Not only have I learnt that they didn’t even put one of my offers forward on a property, they also never gave me a chance to increase my offer, and told me the client has accepted another offer. Just Lies upon Lies, don’t trust a word they say!!!

Deceptive selling and lack of accountability. Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress. When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned. It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour. This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved. Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.

I sent a registration form to let an apartment but since then they haven't even replied. Really bad service.

Never Allen back contacted 4 times, no call, no email, nothing. Must have lots of business presently. What is the reality of this will not use them again

Formal complaint since 28 April '23 Not shared in the team for a response until yesterday, when it was requested for me to resend? Shockingly bad service!

Tried booking viewings for a property over the span of two weeks with various emails sent out with no responses, just to find that the property of interest has had a let agreed.