Nice people to work with. But overall a terrible product. We ended up finding and dealing with our own buyer. After attempts were made buy the buyer to enquire about the property we were selling. Once completed, we were overcharged on our sellers fee. Which, with some credit, we were contacted and made aware of the mistake. But all in all. We paid a lot of money, for a very minimal amount of work. So, after this experience, my view of estate agents has not changed. Go with purple bricks. Save your money.

Very mixed experience so far. My partner and I are in the process of renting through the agency, however we're set to move In 2 days to our new place and haven't even seen a full tenancy agreement yet, I believe the landlord is mostly the reason behind this however. Getting through to their team has been easy on some days, and not so much on others. Though Shannon Claringbould is lovely and is making everything as transparent as possible. Will keep this review updated

Good agent to arrange viewings with but once at progression level, service was poor. Bad communication and lack of response by phone and email. Felt let down by Miles and Barr and so would not recommend

Left a message to arrange a viewing but NO ONE returned my call and viewing date has now passed NOT AT ALL HAPPY

My experience with Miles & Barr Estate & Letting Agents has been extremely disappointing. Throughout my tenancy, the service was consistently poor. Communication was one of the biggest issues , phone calls were regularly ignored, and emails often went unanswered. Even when calls were picked up, I was told they are “not required to answer every call,” which felt dismissive and unprofessional. The management team was very unhelpful and did not take problems seriously. Issues were often ignored instead of being properly resolved, and it felt like there was no real accountability. There were also serious concerns with how the property was managed. Cleaners that were arranged did not turn up, and this was not handled properly. In addition, general maintenance was very poor, when something was broken, it took a long time to fix, or it was not resolved properly at all. A major issue during my tenancy was with utilities. There were times when the power supply was cut off because the balance had not been maintained. This caused significant inconvenience and stress. Despite informing the agency, the response was slow and not handled with urgency. Even in urgent situations, their emergency contact was unreliable and sometimes not answered. I was left without heating for periods of time, and when reported, I was simply told they were “aware of the issue” and would deal with it, but no quick action followed. Another serious concern was the lack of consistency and transparency. During the tenancy, certain things were promised or explained one way, but at the end of the tenancy, those same points were denied or changed, which felt unfair and misleading. Overall, I felt that tenant concerns were not taken seriously, and the focus seemed to be more on money than on providing a professional and reliable service. Based on my experience, I would not recommend this estate agent.

More spam mail from Miles and Barr today - despite asking them not to put any more marketing through my door and having a prominent "no junk mail" sign. This time, it was a full-colour A4 flyer, but packaged in an envelope to look like legitimate post (a hint guys, if you have to trick people into looking at your marketing, your marketing isn't very good). I can't imagine how much paper was wasted by putting them all in envelopes - guess Miles and Barr really don't care about their environmental impact. Still, at least all the waste explains why their commission rates are so outrageously high...