My experience with Miles & Barr Estate & Letting Agents has been extremely disappointing. Throughout my tenancy, the service was consistently poor. Communication was one of the biggest issues , phone calls were regularly ignored, and emails often went unanswered. Even when calls were picked up, I was told they are “not required to answer every call,” which felt dismissive and unprofessional. The management team was very unhelpful and did not take problems seriously. Issues were often ignored instead of being properly resolved, and it felt like there was no real accountability. There were also serious concerns with how the property was managed. Cleaners that were arranged did not turn up, and this was not handled properly. In addition, general maintenance was very poor, when something was broken, it took a long time to fix, or it was not resolved properly at all. A major issue during my tenancy was with utilities. There were times when the power supply was cut off because the balance had not been maintained. This caused significant inconvenience and stress. Despite informing the agency, the response was slow and not handled with urgency. Even in urgent situations, their emergency contact was unreliable and sometimes not answered. I was left without heating for periods of time, and when reported, I was simply told they were “aware of the issue” and would deal with it, but no quick action followed. Another serious concern was the lack of consistency and transparency. During the tenancy, certain things were promised or explained one way, but at the end of the tenancy, those same points were denied or changed, which felt unfair and misleading. Overall, I felt that tenant concerns were not taken seriously, and the focus seemed to be more on money than on providing a professional and reliable service. Based on my experience, I would not recommend this estate agent.

More spam mail from Miles and Barr today - despite asking them not to put any more marketing through my door and having a prominent "no junk mail" sign. This time, it was a full-colour A4 flyer, but packaged in an envelope to look like legitimate post (a hint guys, if you have to trick people into looking at your marketing, your marketing isn't very good). I can't imagine how much paper was wasted by putting them all in envelopes - guess Miles and Barr really don't care about their environmental impact. Still, at least all the waste explains why their commission rates are so outrageously high...

Only one word can describe how I have been treated at Miles and Barr. Shocking!!! Not only have I learnt that they didn’t even put one of my offers forward on a property, they also never gave me a chance to increase my offer, and told me the client has accepted another offer. Just Lies upon Lies, don’t trust a word they say!!!

Deceptive selling and lack of accountability. Miles and Barr Canterbury used misleading practices and sold my an apartment using incorrect information. This has caused financial and personal distress. When viewing the apartment I was directly led to and shown an underground parking space. However, after purchasing the property was told that my apartment did not have a parking space assigned. It's akin to being promised a private pool during a viewing, only to find out post-purchase that the pool belongs to your neighbour. This deception left me emotionally and financially damaged. Furthermore, Miles and Barr refuse to take steps in resolving this matter. They have frequently failed to respond to emails, attempted to ignore my legal representative, and refused to cooperate with property ombudsman who is now involved. Beware of Miles and Barr's misleading practices and the distress they may cause. I strongly recommend to avoid purchasing, renting or selling via this company.

I sent a registration form to let an apartment but since then they haven't even replied. Really bad service.

Never Allen back contacted 4 times, no call, no email, nothing. Must have lots of business presently. What is the reality of this will not use them again

Formal complaint since 28 April '23 Not shared in the team for a response until yesterday, when it was requested for me to resend? Shockingly bad service!

Tried booking viewings for a property over the span of two weeks with various emails sent out with no responses, just to find that the property of interest has had a let agreed.

Poor service from the maintenance team. Excessive time to get items repaired or replaced. For example,it took nearly half a year for a faulty hub being replaced. We are now left with a huge hole in the wall waiting for a toilet to get fixed.