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Your Move

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

As a landlord, I have been using this company for a number of years for my property and liability insurance requirements. Since the takeover by the Gallagher group, I've found that interactions with the company have become more challenging. It all depends who picks up the phone - you may have an excellent experience but on the other hand it may be exasperating. Suffice it to say, when I have had a claim, the process did go relatively smoothly.

3.00 /5

Didn't have a great amount of input

3.00 /5
1.00 /5

After eagerly awaiting for the completion on the house we had purchased, we were informed by Will to collect the keys from the top of an old paint tin from the shed in the rear garden. Many thanks for the fabulous customer service!!

Reply from agent

Hi Ian, thank you for taking the time to share your feedback. I am truly sorry that the final handover didn't live up to your expectations and that the experience felt lacking at the end. For some context, we had arranged for the vendor to hand the keys over directly on this occasion. 35 minutes after I let you know you could head over, the vendor notified me that they had to leave with their removal team for their move to York. To avoid making you wait over an hour for me to travel back to the area to retrieve the keys, the vendor left the keys in a secure spot in the shed and sent over the photo. In hindsight, I see how this was a frustrating way to receive the keys to your new home, and I apologise for misjudging the situation. I really appreciate your feedback, as it helps us improve. Wishing you all the very best as you settle into your new home.

1.00 /5

I received a letter from them dated 4 days ago and asking me to pay £25.000+ within 11 days and charging me additional £4 a day if whole amount is not being paid within 11 days. I do not know anything about the lady that is mentioned in their letter and that I owe her £25.000+????. I never had any contact before receiving this email, I never borrowed any money from the lady mentioned in the letter. I could provide a photo of that letter but I will not, as in the letter Peterborough County Court was mentioned there were already 2 emails sent to the court reporting the letter I received. Those bailiffs they are threatening me with, can come and enjoy a coffee time, as 4 years ago I almost lost my life in a car accident and have been recovering from the body injuries. High Court Enforcement Group and The Sheriffs Office is the same gang threatening and offending innocent people by forcing their unlawful actions. I will not pay a penny as I do not owe anyone any money and it is going to be reported to the court maybe asking to receive the same amount of money £25.000

Reply from agent

Dear Pawel. Please contact our office to discuss this matter so we can resolve this issue for you. We have been instructed by a Court to enforce a judgment, so nothing illegal about that. If you are not the judgment debtor, we just need you to contact us to go through the details. There should be a number on the letter you have received, otherwise you can call 0333 003 0420.

Contact details
Sales Phone:

0161 763 5066

Sales Email:

bury@your-move.co.uk

Opening hours

Unknown

Address

18-20 The Rock, Bury, Lancashire, BL9 0NT, North West, UK, BL9

No about information available

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