The moving-in process was really smooth. However, they are unhelpful when it comes to answering queries regarding the property you are currently living in. It's unfortunate if you end up with Matt as your 'go-to' person. He seems to lack basic knowledge about the property's amenities and maintenance procedures.

So far I’m just in the process of trying to rent a property that I’ve already viewed, I’ve spent a lot of time on hold or waiting for someone to get back to me.

Attitude of the lady on the phone when I asked on behalf of my friend about how to use the boiler. There's no instructions and it's on a timer. It does not explain how to change the timer. She said either we send an engineer out but you have to pay "so the can explain how to use it" making them feel so stupid on the phone and then said "or go on Google and look it up" I checked up online and found this. In the UK, a landlord has legal responsibilities under the Landlord and Tenant Act 1985 and related housing laws to ensure that heating and hot water systems are in working order and that the tenant can use them safely Landlord Must Provide Instructions If the boiler is not self-explanatory, the landlord should provide basic instructions or a manual. Telling you to “Google it” or pay for an engineer yourself to explain usage is not reasonable or safely. Misuse of a boiler could be dangerous. Landlords have a duty to ensure tenants can operate appliances safely. Not renting with them but never will.