Good Evening Mark - I am sorry to read your comment. I can’t find any client with your name on our system? Please DM me your address and I will call you tomorrow first thing. As you will see from our other reviews, communication is our top priority. As with most companies in the UK we have been slowly returning our team back to the office, and of course this has been a challenging time for us. However as a team we felt we had been in touch with everyone. I can only apologise if we have missed you and I look forward to hearing from you to discuss the best way forward for you. Chris.

Sorry we weren’t able to secure your sale Mike. I know you tried a high street agent before ourselves. We are disappointed you wouldn’t recommend us, but believe in providing honest feedback to our vendors. If a buyer doesn’t like a property or style, or location, we will always pass this on. We were hopeful with the offer we achieved as you know, but it is a shame we couldn’t reach a level you were happy with. Good luck with your new agent.

Good Evening Wayne, as per many of our reviews you can see we work with a number of different clients. These include first time sellers, and clients who are ill or have dementia - where we actively invite their family to be involved. Our contracts are written clearly, with all important points in bold. As discussed we have three places to sign, one of which is an ‘initial’ which confirms we have clearly explained the agreed contract period and fees. We have tried to offer resolutions to you, and are disappointed that your initial reaction is to try to impact our reputation. We continue to have active dialogue with your Mum (our client) to ensure we can move forward positively and ultimately achieve the sale she desires. As you know we were invited to market the property several weeks after the valuation, and this was due to the service she has received from us. I hope we can find a resolution. Chris.