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Thorgills

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Thorgills

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

06.09.2016

Typical estate agent wanting money for old hat (nothing)

It's worth considering using an estate agent with more appropriate fees. To renew our contract it costs Â£180, an extortionate fee in which virtually no work is done by Thorgills. To add insult they didn't even provide good service as they initially wrote my name as "Thomas Cook". I presume the agent was thinking about spending the Â£180 on a holiday.

review by Tom Hostick 06.09.2016

Reply from agent

Hello Tom, Thank you for your feedback. As you know, the charges for the renewal of a tenancy are clearly stated within the tenancy agreement you signed. There is significant work involved in the process of a renewal which includes re-lodging deposits, agreeing any new terms, producing new tenancy agreements and of course, the cost of a renewals consultant. I do however apologise for the error with your name, even award winning agents make mistakes sometimes. :)

1.00 /5

22.07.2016

AVOID THIS AGENCY

Where do I even begin. Never contact you once you've paid them money. Always have to be chased. Staff are young and have no knowledge of the properties they are 'managing', meaning they are unable to answer even the simplest of questions. Accused us of giving false guarantor information when it was an administration mistake on their end. Tried to force us to have a 'lead tenant' and one guarantor between 4 tenants which was ridiculous. To top it all off, 11 days before our move in date, the first time they contacted the landlord we later found out despite having made the offer 3 months ago, the landlord withdrew from the process and they charged us Â£200 and said there was nothing they could do for us. We also found the property we were meant to be renting listed elsewhere a month after we'd signed our contract.. Avoid them like the plague.

review by Callum Paul 22.07.2016

Reply from agent

Thank you for your feedback. At Thorgills we constantly strive to provide exceptional customer service and whilst we do not believe the service you have received to be a true reflection of Thorgills, we are now completing a thorough review and will investigate your feedback in full. As you are aware, the area manager for Thorgills Brentford branch has made initial contact to discuss the matter with you and will revert back to you in due course directly.

Contact details

Unknown

Opening hours

Unknown

Address

44 High Street, Brentford, TW8 0BB, UK, TW8

About

Website:

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At Thorgills, we pride ourselves on our ability to sell and rent properties in every area of West London. Currently we offer clients the ability to sell and let through Thorgills in the following areas: Chiswick, Ealing, Brentford, Acton, Isleworth, Hammersmith, Shepherds Bush, Hanwell, Perivale, Twickenham, Hounslow and Greenford. We understand that each client has different needs and we are able to tailor our services to meet your requirements at every level. Our aim is to provide an efficient and hassle-free service to vendors, buyers, landlords and tenants alike, making the moving experience an untroubled one all-round.

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