Typical estate agent wanting money for old hat (nothing)
It's worth considering using an estate agent with more appropriate fees. To renew our contract it costs £180, an extortionate fee in which virtually no work is done by Thorgills. To add insult they didn't even provide good service as they initially wrote my name as "Thomas Cook". I presume the agent was thinking about spending the £180 on a holiday.
Reply from Thorgills: Hello Tom,
Thank you for your feedback.
As you know, the charges for the renewal of a tenancy are clearly stated within the tenancy agreement you signed. There is significant work involved in the process of a renewal which includes re-lodging deposits, agreeing any new terms, producing new tenancy agreements and of course, the cost of a renewals consultant.
I do however apologise for the error with your name, even award winning agents make mistakes sometimes. :)
Katie Madden