This matter has now been dealt with, and I appreciate the prompt and professional manner in which Tristrams responded to it. We were due to move into a property only to be told one week before that we can’t as the tenants have now decided not to leave AND the landlord had died, this was really bad luck and timing for us at this point our entire house was packed to go, given work notice and was ready to go (this was a 100+ mile move to another city) Tristram made a good effort to find another property for us however this property had only 5 photos and I asked several times for videos of the property and more photos as living over 100 miles away with a newborn and young child I couldn’t get there to view it. I was promised videos and photos which I never received, but was satisfied with the 5 photos on the website and planned to view it as soon as we were able too. The property wasn’t available for a couple of weeks but we had already given notice to leave our current property so we had to leave. We had to put our stuff in storage and stayed in a friends room, I went to view the house and was really shocked as the the house looked nothing alike to the photos, the biggest issue being the garden as it was a safety hazard. There were no photos of this so called ‘garden’ on the website or provided to me so this was the first time I saw it, I immediately went to Tristams and told them it was unsuitable and unsafe and I would not be moving in and that they need to find me another more suitable property. I was told if I want another property we now have to re apply and be re referenced which wasn’t possible as since my partner gave notice at his old job to move to the first house he wouldn’t have a work reference so we wouldn’t be accepted anywhere. They sent back the deposit money after deducting £200 from it and I was told I should’ve viewed it before hand despite explaining my circumstances multiple times I can’t do that living 100+ miles away with no transport etc and asked for photos and videos multiple times. However now after speaking to a member of the team now 2 months later I can confirm these funds have now been returned to me in full, received an apology and staff will be spoken to, to ensure that something like this doesn’t happen again. I am happy with the way this was dealt with.

A massive thank you to Georgia Boot for all the support for the past 2 years. Great professionalism from start to end.I highly recommend Tristrams…🎉🎉🎉 …

I Initially had a studio viewing with Jordan, who was great. He showed me the different options available and was always ready to answer the questions I had. Cora and Grace were also very helpful and responded very quick to emails of any queries that I had.

We recently concluded a remarkable four-year stay within one of this agency's properties at NG2 3LF. Our portfolio manager, Ms. Georgia Boot, demonstrated an unwavering commitment to ensuring our stay was comfortable and hassle-free. Their promptness and efficiency in addressing any concerns or queries we had were truly commendable. The memories we have crafted within those walls will forever hold a special place in our hearts. We extend our sincerest thanks to the entire team for their outstanding service and to the landlord for making our tenure a delightful experience. Highly recommended agency for their excellent management and customer-centric approach.

FOR BUYING,RENTING AND SELLING OF YOUR PROPERTIES IN UK . GOOD SERVICE AND CO OPERATIVE STAFFS.

It was a satisfying experience using Tristrams for my student accommodation booking especially working with Luke Miles. He’s very prompt with his responses and sure knows how to carry one along in the rental process. Good job!!👍 …

Ellie's performance is good and professional.

The agent, Thomas, help us to rent a property. The process is complicated, but he is helpful and response to enquires quickly.