Belvoir - Boston

Reply from Belvoir - Boston: When you reported on behalf of the tenants the boiler had failed on Saturday 8th May you were aware the boiler was scheduled to be replaced on Wednesday 12th May. We spoke with the plumber and he was unable to replace the boiler any sooner. He also told us there was nothing he could do temporarily to get the boiler up and running due to it being an electrical fault inside the boiler, which you understood. We offered the electric heaters on collection and the tenant confirmed she did not need them as she would be borrowing heaters from her friend until the planned boiler replacement. If this was not the case we could have tried to arrange an alternative but with the information we were given we believed the tenants did not need our heaters. If the tenant was unable to borrow the heaters from her friend she could have called our out of hours line (which all tenants are told about when they move in) or contacted the office on Monday 10th May. I’m sorry you feel we have different priorities, this is not the case. If you would like to discuss this more please feel free to contact the office.

Reply from Belvoir - Boston: Dear Yousif we are sorry to hear you feel this way especially given that within 20 minutes of the door issue being reported we had a contractor there to remove the door for you, this was a fault with the property we were not aware of as you are the first tenant we have ever put in this flat. With regards to the heating issue at the property, a contractor attended on the same day as you first reported the issue. As you mentioned the contractor is still working on resolving the issue due to it not being a simple repair. They will of course aim to have this rectified as quickly as it is possible to do so.

Reply from Belvoir - Boston: Dear Terence. having searched our database we have been unable to find any record of your association with Belvoir Boston so we are unsure as to why you have left this review. We would like the opportunity to discuss the matter with you. Please feel free to contact us at any time.

Reply from Belvoir - Boston: Dear Danish We are sorry to hear you feel this way. We have looked back through our records and note you viewed several properties with us back in July where we accommodated the viewings to fit in with your schedule. We also note none of these were suitable for you, therefore we were surprised by the review you have left. We would appreciate if you could contact us to discuss your complaint as we at Belvoir Boston do take these matter seriously. We look forward to hearing from you.

Reply from Belvoir - Boston: Good morning Camilla. We are very sorry you are feeling this way, having searched our database we have been unable to find any record of your association with Belvoir Boston. We would like the opportunity to discuss the matter with you. Please feel free to contact us at any time.