Dear Yousif we are sorry to hear you feel this way especially given that within 20 minutes of the door issue being reported we had a contractor there to remove the door for you, this was a fault with the property we were not aware of as you are the first tenant we have ever put in this flat. With regards to the heating issue at the property, a contractor attended on the same day as you first reported the issue. As you mentioned the contractor is still working on resolving the issue due to it not being a simple repair. They will of course aim to have this rectified as quickly as it is possible to do so.

Dear Danish We are sorry to hear you feel this way. We have looked back through our records and note you viewed several properties with us back in July where we accommodated the viewings to fit in with your schedule. We also note none of these were suitable for you, therefore we were surprised by the review you have left. We would appreciate if you could contact us to discuss your complaint as we at Belvoir Boston do take these matter seriously. We look forward to hearing from you.

Good morning Camilla. We are very sorry you are feeling this way, having searched our database we have been unable to find any record of your association with Belvoir Boston. We would like the opportunity to discuss the matter with you. Please feel free to contact us at any time.