Dear Yousif we are sorry to hear you feel this way especially given that within 20 minutes of the door issue being reported we had a contractor there to remove the door for you, this was a fault with the property we were not aware of as you are the first tenant we have ever put in this flat. With regards to the heating issue at the property, a contractor attended on the same day as you first reported the issue. As you mentioned the contractor is still working on resolving the issue due to it not being a simple repair. They will of course aim to have this rectified as quickly as it is possible to do so.