Dec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting.
August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.
Reply from JLL Blackheath: Dear Mr Mabbott,
Thank you for your comments and I am sorry to hear of your concerns. Our Property Management are very client focused and work closely to exceed expectations and I am sorry to hear we have fallen short in this case.
I would be grateful if you could send me further details of your complaint so I can have a senior member of the management team look into this and come back to you to help fully resolve your complaint. Please contact me on Hasina.bibi@eu.jll.com or 020 7399 5459. Thanks. Hasina
Left my details with their agency who handles their phone calls regarding lettings multiple times, never got back to me
Reply from JLL Blackheath: Hi
I’m sorry to read your comments and would really like it if you could get in touch to advise us on the details, so that I can investigate this further for you. Your experience does not reflect our usual service as we value all our inquiries and pride ourselves for giving the highest of customer service to our landlord and tenants, so I should like to learn what went wrong for you.
Please get in touch.
Yasmin.forrester@eu.jll.com.
Together with my partner we visited this agency with the idea of renting the flat(30.03). One agent lady with no European beauty tryed to hypnotized with her eyes my boyfriend, playing with her hair, almost lying on the desk (the chewing gum was missing) occasionally looked at me. My partner felt uncomfortable immediately found the excuse that he works to do not have a viewing with her. I was in shock because of her unpalatable behavior.
Reply from JLL Blackheath: Hi Sylwia, I am surprised by your comments and unsure whether you have the right agency. We’ve checked the applicants who were registered on Saturday and have no information for you. Please can you give me a call to discuss this further? My number is 07841 860973.
Emma
Do not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had …
Reply from JLL Blackheath: Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email … More
Dec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting.
August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.
Reply from JLL Blackheath: Dear Mr Mabbott,
Thank you for your comments and I am sorry to hear of your concerns. Our Property Management are very client focused and work closely to exceed expectations and I am sorry to hear we have fallen short in this case.
I would be grateful if you could send me further details of your complaint so I can have a senior member of the management team look into this and come back to you to help fully resolve your complaint. Please contact me on Hasina.bibi@eu.jll.com or 020 7399 5459. Thanks. Hasina
The initial meeting with JH was professional and friendly. Once he had secured our signature to use Balgores, without being asked we started to be looked after by other members of staff . I was at home twice when Balgores turned up unannounced and let themselves in to find out later they had forgotten to confirm a show around.
We were lied to on numerous occasions once our property had been sold, fortunately we knew one of the new owners who confirmed what they had told us was not true.
We were also given very bad advice regarding renting a home, we were told not to start looking until 2 weeks before completion which has left us homeless
Their renting department is worse than their buy/selling dept, we never once heard back from them.
I tried complaining to JH but have heard nothing for 2 weeks so have no other option but to leave negative feedback here
Do not use JLL - their rates are some of the highest in Greenwich and they add on surprise charges for everything! They also failed to call me when my tenants moved out meaning I lost several months rent and failed to make amends. (they had tried to contact me via an old email despite continuing to send bills to my new email!) They took no responsibility for the situation. please shop around - you can get better service at a lower cost.
Reply from JLL Blackheath: Hi Jen, I’m sorry to read your comments. I have spoken to the local team and their records had not been updated and for this we sincerely apologise. I understand that the team had left you voicemails, but unfortunately they had an old email address for you. My name is Emma Deeny and I work in Customer Services in JLL and my number is 0207 306 1639. From speaking with the local team, I believe that you raised this with them at the time, but do let me know if I can be of any further assistance. Regarding your point on fees, we are always completely transparent with our fees. They are displayed in our office, online and in our terms of conditions. There are no hidden surprise fees, but again, I’d be happy to discuss and review your case specifically if you’d like.
Emma
As the previous owner of an estate agency business and an ex member of the RICS and Association of Residential Letting Agents I have to say that I would NOT rent a property through this agency. I rented a property through JLL and a month …
Reply from JLL Blackheath: Dear Justin,
I am sorry to read this feedback. At JLL we pride ourselves for our high level … More
Untrustworthy. Entered apartment without adequate notice and consent; charge resigning fees for doing nothing at all.
About JLL Blackheath
Operating for over 25 years from the hub of the village, our Blackheath team has built a deep understanding of the local property market. With a 5 strong sales team, and a 4 Strong lettings team, and a back office of 15 dedicated property managers, we have every aspect of residential estate agency covered. We also pride ourselves on a consistent employment of experienced, qualified staff, which provides the very best customer service.
Our expertise covers all parts of this pretty, historic village and indeed every property type, gaining us an outstanding reputation for the quality and breadth of our services. It is true to say that we have the best offerings of new build and off plan apartments across the whole of South East London, and our bespoke marketing strategy advice ensures that we meet each and every one of our clients expectations and requirements, including the optimisation of return on investment.
We have close links with neighbouring JLL offices in Greenwich and Canary Wharf which draws together a City-worker audience and our London wide agency locations, together with extensive global network ensures we reach the widest geography of buyers and tenants.
Our proud record of customer testimonials speak for themselves, and repeat business forms a large part of our operation. In this modern world, you can be assured of a response to your enquiry within 24 hours, no matter what time of the day or week you contact us. JLL has been listed as one of the ‘World’s most ethical Companies’ for the ninth year running, and we also seek to be the most sustainable property consultancy in the UK. We have invested £450k into community projects, including 407 volunteering days, and for these reasons we consider ourselves much more than your average high street estate agent.
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