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JLL Blackheath

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

As the previous owner of an estate agency business and an ex member of the RICS and Association of Residential Letting Agents I have to say that I would NOT rent a property through this agency. I rented a property through JLL and a month after the tenancy came to an end I am still waiting for my deposit to be returned. I am making a complaint to The Property Ombudsman and making a claim through ‘The Tenancy Deposit Scheme (TDS)’. Terrible, terrible service.

Reply from agent

Dear Justin, I am sorry to read this feedback. At JLL we pride ourselves for our high level customer service and with deposit reconciliations we aim to have this completed as quickly as possible, but we do require the agreement of both tenant and landlord before releasing any disputed funds which can sometimes cause unnecessary delay. We have looked into your specific case and can confirm that the undisputed part of your deposit, which is the majority of it, has been transferred to you and the remainder is currently being negotiated with your landlord. If there is no agreement then you have the option to raise a dispute with the TDS where the deposit is registered. As the stakeholders of the funds, JLL will always work hard to bring a fair resolution to all deposits disputes however there is an option for either party to escalate it to the TDS where an independent case examiner can look into the matter and make a final decision. Please do get in touch with us if you wish to discuss this further.

Contact details
Sales Phone:

020 8852 8383

Lettings Email:

yasmin.forrester@eu.jll.com

Opening hours

Unknown

Address

8 Montpelior Vale, Blackheath, Greater London, SE3 0TA, London, UK, SE3

Operating for over 25 years from the hub of the village, our Blackheath team has built a deep understanding of the local property market. With a 5 strong sales team, and a 4 Strong lettings team, and a back office of 15 dedicated property managers, we have every aspect of residential estate agency covered. We also pride ourselves on a consistent employment of experienced, qualified staff, which provides the very best customer service. Our expertise covers all parts of this pretty, historic village and indeed every property type, gaining us an outstanding reputation for the quality and breadth of our services. It is true to say that we have the best offerings of new build and off plan apartments across the whole of South East London, and our bespoke marketing strategy advice ensures that we meet each and every one of our clients expectations and requirements, including the optimisation of return on investment. We have close links with neighbouring JLL offices in Greenwich and Canary Wharf which draws together a City-worker audience and our London wide agency locations, together with extensive global network ensures we reach the widest geography of buyers and tenants. Our proud record of customer testimonials speak for themselves, and repeat business forms a large part of our operation. In this modern world, you can be assured of a response to your enquiry within 24 hours, no matter what time of the day or week you contact us. JLL has been listed as one of the ‘World’s most ethical Companies’ for the ninth year running, and we also seek to be the most sustainable property consultancy in the UK. We have invested £450k into community projects, including 407 volunteering days, and for these reasons we consider ourselves much more than your average high street estate agent.

Our team

No team information available

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Royal Institution of Chartered Surveyors

No marketing information available

No awards information available

No marketing information available

No awards information available