Not the best

.Property was tenanted without our consent (found out someone moved in from the building manager of the apartment !) References were from a friend and a brand new employer, the agency staff continually swapped due to multiple leave periods, and overall the communication was defensive and experience was poor. Avoid if you are a first time or overseas landlord. We have complained to management but have had no response and the agency took the full fee out even though we expressed concern around the entire process.

I can’t state how bad this agent is. I am a landlord and have been with this company, previously Paul Carr, for many years. Since JP took over the service has plummeted. Communication from them on repairs and reports is painfully slow. Weeks turn into months. Their agents don’t have basic knowledge and escalating to senior management achieved nothing. I have asked twice for details on how to leave them and have been ignored. Avoid this company.

PLEASE AVOID THIS COMPANY AND ANY PROPERTY MANAGED BY IT !!! I had no hot water (broken shower & boiler) for 4 months (in the middle of Winter) and the property also needed other repairs (broken blinds, no window keys provided initially, sink tap handle completely missing and unusable). It was a modern, city-centre 1 bedroom apartment that I was paying around £1000 per month for. John Shepherd avoided my calls throughout the entire tenancy and I called almost every day at some point, then on a weekly basis. I tried to contact around 5 different staff members, who either avoided my calls or referred me to another person on an endless cycle. I had to escalate my complaint to the Property Ombudsman UK, which took 2 years to review my complaint but recently found in my favour. The Ombudsman wrote to me: " As outlined in my previous email having reviewed your complaint I am satisfied we would support it for the following reasons: - Repairs and maintenance took an unreasonably long time to organise - The Agent did not provide proactive updates to you about the status of repairs - Where delays were outside the Agent's control this was not communicated to you - You had to continually chase for updates Having considered the above I am satisfied that we would make an award of compensation. I considered the impact upon you especially the lack of hot water and showering facilities and the length of time these persisted. I also took into account that smaller (but still important) repairs like the tap took 6 months to rectify."

Refuse to pay trandesmen. Avoid at alp costs

For 9 days, Simon, who was responsible for my case, told me that he could not reach the landlord. In the end, he said that the landlord refused me simply because I had just graduated from university. During this period, I had to stay in an Airbnb for 9 days, yet I did not receive any apology from either him or the company. I believe they are not doing their job properly and do not care about their clients.

Terrible service. They had a leak in one of the properties they managed. Even though all engineers agreed it was coming from their property, they dragged their heels in getting anything resolved. Didn't bother to send any reports, their … More

Very poor service - put a very beautiful property online and then refused to contact the own - no views and no contact. When asked to take it off the market, got someone else to give a one line answer. Very poor

Looking back, we should have listened to the other reviews that warned about this place. When it came to the end of our tenancy, the agency tried to charge us £220 for cleaning even though we left the property as clean as it was when we … More

Still waiting for a replacement sofa after 6+ months! The living room sofa was broken when I moved in, which I reported later to the property manager. After over half a year of chasing, I'm still stuck with the same damaged furniture! Every follow-up gets the same generic responses: waiting for landlord confirmation - yet nothing ever materialises. This is completely unacceptable for a professional letting agency.