Initially I had a bad experience with this company, however once Charlotte Ford became my point of contact everything started running smoothly. She responds to emails in a timely manner and is professional.

I have had the need to contact John Shepherd a few times and I have always had a speedy response to my issues. Charlotte is very helpful.

I had amazing service from Lily Recently, on helping me find my new apartment! With such a big move from London to Birmingham I needed a safe city location with good transportation services! Can’t wait to officially move it! Sandy

My experience with John Shepherd has been good. Drew has helped to get all the documents sorted and I've moved into the apartment within a month of viewing it.

Kate's been great and so prompt with helping us with any issues in the flat. Very happy with the help she has provided since we've moved in!

Great service from Gita Patel at the Birmingham office. She sorted my maintenance issue swiftly and empathetically.

Very good service and very helpful staff. Lily showed the house to my boyfriend and Drew was kind enough to agree on showing me the place on another day when I was available. However, if you are going for a viewing and agree on the house, be sure of the furniture that are inside because sometimes their photos on the website might be misleading and show a full-furnished house.