Lily Johnson was extremely helpful both before and post moving in. Very responsive and professional even with the difficult timing due to Covid. Her and her team were very helpful and made things as smooth as possible for the move.PositiveResponsiveness, Professionalism

Lily Johnson came to our rescue when our new tenant backed out after 2 months due to the COVID-19 Pandemic. Lily found us a new tenant within days and has handled all of the handover paperwork very efficiently. We will definitely go back to Lily for our next tenant. Thank you.PositiveResponsiveness, Quality, Professionalism

I found the professionalism, courtesy and knowledge from Lily to be highly commendable. She is a real credit to the company and a pleasure to work with.PositiveResponsiveness, Professionalism

Both Lily and Natasha were extremely helpful in getting our move sorted asap. Considering the limited resources at the moment they went above and beyond and really managed to help us out more than we expected. Thank you again both Lily and Natasha for the hard work.PositiveProfessionalism

Maggie and Emilie are both approachable and excellent response times to email and communication. The website is user friendly and well designed.

My experience with John Shepherd has been fantastic throughout the whole process of renting a flat. Lily Johnson was the person I was mainly liaising with and I would like to praise her for the excellent service she provided me with. She has been very helpful and our communication has been smooth and accurate. I had no problems whatsoever and I would highly recommend Lily and John Shepherd agency!

I needed to urgently move out of my living situation so I approached John Shepherd about their new apartments. Lily was the main person who dealt with me and helped with all the details regarding the move, and was extremely helpful. The move was completed as soon as it possibly could be once all paperwork and payments were complete, and I couldn’t be more content with everything now. Thank you, could not recommend John Shepherd more!

We are relocating from Birmingham due to professional commitments and i thought there is not a better moment than this to express how happy we are with the professionalism and support we had received from Charlotte as tenants, living in this superb flat! She is definitely the 5 star estate agent ;)) always there should we needed to ask any type of question (even the simplest one ;) ) and help with any issue that could have potentially emerged. She helped us run our tenancy smoothly , always with high levels of professionalism and kindness. Many many thanks and all the very best Charlotte

Have been extremely pleased with the care and attention from the staff at Birmingham City Centre branch. They are all really helpful whenever we ask advice or have any problems. Had a lot of help from Megan and lily as we moved into our new property, and Charlotte Ford has been a star when it comes to seeking advice and getting any issues resolved and any repairs fixed as soon as is able. Thank you all so far, extremely grateful! Julia and John.

Thank you very much for all the help especially Lily and Debbie. They were very patient with us and professional. Very polite service. Would definitely recommend this Agency.