I cannot recommend Lily enough. Having needing to move during the current pandemic, I thought I would find it difficult to find somewhere and it be risky only being able to view somewhere online. I thought the whole letting process would be more difficult. Lily made it very easy, was efficient and kept me informed during the whole process at any time of day. Everything was completed over email / phone.

We have the pleasure of dealing with Lily Johnson who is the consummate professional. Being overseas landlords, we were not able to visit our new property due to COVID 19 travel restrictions. Lily managed the handover with the developers, sourced tenants in a difficult economic period and we look forward to Lily managing our property for many years to come.

I wanted to share how amazing Lily was. I bought a property in Birmingham and live in Hong Kong. I really did not think during these COVID times I would get my property rented. Within one week Lily did. Amazing service. Totally responsive on Whatsapp though millions of miles away. If you have a property to rent connect with Lilly.

Lily Johnson helped me find a tenant for my property even in the middle of a global pandemic and lockdown. She was professional and helpful without being too "pushy," and she used all the resources at her disposal to show my flat in its best light. I'd be happy to work with her and the team at the John Shepherd office in Birmingham again.

I have been renting a flat with John Shepherd for the last two years and have had nothing but positive experiences. Any issues with the flat have been dealt with as soon as I've reported them and everyone I've spoken to has been professional and responsive, especially Lily and Charlotte who I have had the most contact with. Great customer service and I would recommend this estate agent if you are looking to rent somewhere.

Found the property on rightmove and Lily has been an incredible help from start to finish! Can't thank her enough!

The staff are quite friendly and reply quickly to queries. The contracts are very comprehensive and ensure you're covered under all eventualities.

Just moved in and found a few minor issues and contacted Property Management Team. Spoken to Charlotte and I am very satisfied with the quick and professional service provided by her for the resolution of these issues. On 7 Oct 2020 Another 5 stars for Charlotte for getting the heating issue fixed quickly. Very professional and clear communication, thank you and keep up the good work you already do.

Lily Johnson came to our rescue when our new tenant backed out after 2 months due to the COVID-19 Pandemic. Lily found us a new tenant within days and has handled all of the handover paperwork very efficiently. We will definitely go back to Lily for our next tenant. Thank you.

We are relocating from Birmingham due to professional commitments and i thought there is not a better moment than this to express how happy we are with the professionalism and support we had received from Charlotte as tenants, living in this superb flat! She is definitely the 5 star estate agent ;)) always there should we needed to ask any type of question (even the simplest one ;) ) and help with any issue that could have potentially emerged. She helped us run our tenancy smoothly , always with high levels of professionalism and kindness. Many many thanks and all the very best Charlotte