I have dealt with John Shepherd for a number Of years and have always been impressed with their service especially Charlotte who is outstanding.

Thanks for your help, Destinee! The apartment is great and we're enjoying it a lot here.

thank you for Megan，her is very friendly and very nice.

We've had a great experience with agents at John Shepherd. Drew was a pleasure to deal with in getting everything sorted with moving in and Charlotte Ford has been excellent managing everything since moving in. Any time I've had to contact her she's been super responsive and helpful. When the tenancy ended, Charlotte helped us to get everything wrapped up, and returned our deposit promptly, making the usual stress of moving that little bit easier. A great person to deal with.

I have just moved into the new flat that I found through John Shepherd. I would like to thank Emily, Lily and Megan at the Birmingham office. Emily showed me the property and her friendliness made all the difference seeing the place for the first time. It was then Lily and Megan who took it over from there and did a stellar job seeing me through the whole process. They were accessible and amicable at all times. They patiently answered all my questions, and I did have many given it was my first time renting a property in the UK. They accommodated all my needs and put all my concerns to rest. They made the process I dreaded painless and smooth. They are professional yet compassionate which is exactly what one needs entering the rent cycle for the first time in a country other than one's own. I am grateful for all three ladies and particularly sending gratitude out to Lily and Megan since I interacted with them the longest. They continue to answer my questions and address my concerns. Thank you for helping me find and settle in a cosy flat that I am happy to call my home.

Compared to other experiences we have had with estate agents in the Birmingham area, John Shepherd have provided a far better service. Their maintenance system works well, and we always receive a timely response to any queries. Charlotte has been a pleasure to deal with whenever we’ve had issues.

As a tenant, I have met many many agents in Birmingham, and I would like to endorse the professionalism and friendliness of Megan and Lily from John Shepard's. Megan showed me a few flats, and unlike most of agents, she never pushed her interests, she remained silent to let me do my evaluation, she agreed with flaws, she was punctual and polite. I worked with Lily in a difficult situation, and she showed dedication and professionalism. At the end, in the current structure of tenant-property owner-agent, the agent is on the side of the property owner, however, these people try their best to consider tenants as well. I hope John Shepard's appreciate their values.

Team was very helpful with my early tenancy issues, special mention to Charlotte who helped me sort out a broken bed replacement and subsequent incorrect furniture replacement with a chaotic 3rd party supplier of furniture. Responsive to emails and phone calls, helpful with issues.