Team was very helpful with my early tenancy issues, special mention to Charlotte who helped me sort out a broken bed replacement and subsequent incorrect furniture replacement with a chaotic 3rd party supplier of furniture. Responsive to emails and phone calls, helpful with issues.

Compared to other experiences we have had with estate agents in the Birmingham area, John Shepherd have provided a far better service. Their maintenance system works well, and we always receive a timely response to any queries. Charlotte has been a pleasure to deal with whenever we’ve had issues.

John Shepherd has been managing our investment property for over seven years now during which time they have been professional and proactive both in terms of finding new tenants and managing the tenancies.

Charlotte as property manager has been a great help during our time renting through John Shepherd. Always very responsive and happy to help with anything and everything!

We had a visual inspection online with Charlotte ford we told her the problems we have had at 72 prince of Wales lane B14JY and it seems that Charlotte has got in touch with cm buildings about some work that need doing with the property.

Have found them very helpful - clear, quick to respond and staff go out of their way to get things done. Particular thanks to Rhiannan and Lily for all their help, particularly during the challenging times of 2020.

I have dealt with John Shepherd for a number Of years and have always been impressed with their service especially Charlotte who is outstanding.

The staff are quite friendly and reply quickly to queries. The contracts are very comprehensive and ensure you're covered under all eventualities.