I rented the house via Belvoir Lettings and doesn't had a good experience. House wasn't clean enough when i got the keys for first time and shifted For getting the mattress changed i literally followed up for 6 months and then when i said i going to reducing rent the letting agency changed it. Still i am issues with the common bathroom which hasnt been fixed.

Extremely poor communicators throughout my tenancy which culminated with a very poor end to my tenancy with Belvoir Belfast. After returning the keys, I was asked to ensure my bank details were linked to TDS NI for return of the deposit - which I did. It took 3 months, numerous unanswered emails, and an eventual appeal to TDS NI which took a number of weeks to process, before my deposit was returned. Very poor customer service.

Would never use Belvoir Belfast as landlord or tenant ever again.

The dealings of real estate agents are terrible, they make an appointment for a viewing and subsequently change the date an hour before, I do not recommend this real estate agency, it is not a serious deal

We waited 5 weeks for a new washing machine, waited 5 months for a new curtain pole, waited 16 months for a new radiator knob, we had a 10 year old dishwasher that was never replaced (words of the engineer, not me), a large number of times I called the office and there only seemed to be 1 person present who couldn't answer my query (this is from 2022-23), the phoneline often said the office was closed when they were actually open and I had to contact Belvoir myself to sort out my deposit, otherwise I wasn't getting it back (surely the ball should be rolling on that as soon as you end lease).

Utter neglect! My colleagues house leaking water through the ceiling light fixtures. No action from Belvoir Belfast in over 5 weeks. Infact was advised that water leaking through light fixtures is not dangerous. Have never heard so much nonsense in my life. Now they're waiting on Environmental Health calling out. They cannot wait to get out of their tenancy agreement. Very few rights for tenants in Northern Ireland and Belvoir Belfast seem to take full advantage of that.

Belvoir Belfast are completely untrustworthy and should be avoided. Water was leaking onto the top of the fridge from a leak in the only shower. It took three days before they called a plumber who threw a towel down and left. They waited a month to fix the leak and promised to fix the hole in the ceiling. That was 6 months ago. Now they want rent for two months after we move out and even after a new tenant has agreed to take the flat.