Kathy, thanks very much for taking the time to leave this review. We're glad to hear you're happy with our efforts.

Georgie, thanks for taking the time to leave this review. We're glad that you are happy with our endeavours.

Dear Viv, thanks very much for taking the time to leave this review. Great to hear that Kate and the team are appreciated.

Thanks for this review. We consider maintenance to be a very important element of our job and have a team dedicated to just Maintenance issues. <br> To be fair to both landlord and tenant, we strive to ensure that our check-out reports and inventories are unbiased and truly reflect the condition of the property at each end of a tenancy. <br> We try to ensure that any proposed deductions are proportionate and justified. Disputed deposits are, quite rightly, dealt with by independent experts a, The Deposit Protection Service and it is they who have the final word.

Sally, thanks for this review. We're glad your deposit got sorted for you. Mike Jones

Thanks for taking the time to leave this rating.

Thanks for taking the time to leave this rating.

We have had a conversation with your husband and resolved issues to his satisfaction.

Thanks for taking the time to leave this review. We are glad that you have been pleased with Jo\'s efforts. I have taken the time to investigate the issues you have raised and would comment in response: We have the sheet you signed and initialled when you moved in and it clearly shows an electricity meter reading. In addition, the meter reading appeared on the inventory anyway. It is read at check-in in order to double-check. To claim otherwise is simply incorrect. The water meter, however, was not read. This is because at this development, all water meters are housed in a large man-hole, protected by a heavy cast-iron cover. In this particular block, we simply inform the water board of a change in tenant and they deal with reading the meter. If it is actually this meter reading to which you are referring, then I hope this will clear matters up. Parking permits are dealt with by the management company and not us. Despite our intervention, we are always in the lap of the gods when it comes to this sort of thing. The second external door key to which you refer is a specially cut security key. The obtaining of a copy requires the consent of the management company and needs to be arranged through a specialist supplier. Despite regular chasing of this, we were unable to obtain a key within an acceptable time-frame. This process began before you applied for the property. In fact, you both stated that you weren\'t concerned about cleaning and replacement of mattresses and a variety of other issues. It was at Belvoir\'s insistence that this was carried out. The 3 weeks to which you refer is the period of time we needed to ensure all the various issues were dealt with before you were able to move in. In good faith, we attempted to accommodate your desire to move in quickly, despite a number of relatively minor issues remaining somewhat up in the air. It&rsquo;s unlikely that, in similar circumstances, we will adopt this stance in future. I hope that this explains matters, but feel free to call me if you would like to discuss these matters further.