Terence, we're sorry to learn that this particular property was not right for you. Hopefully we'll find something more suited to you, however, we're glad that we were able to deal with all your questions and concerns.

Neil, thanks for taking the time to leave this review. We love it when we are recommended by happy clients.

Georgie, thanks for taking the time to leave this review. We're glad that you are happy with our endeavours.

Thanks for this review. We consider maintenance to be a very important element of our job and have a team dedicated to just Maintenance issues. <br> To be fair to both landlord and tenant, we strive to ensure that our check-out reports and inventories are unbiased and truly reflect the condition of the property at each end of a tenancy. <br> We try to ensure that any proposed deductions are proportionate and justified. Disputed deposits are, quite rightly, dealt with by independent experts a, The Deposit Protection Service and it is they who have the final word.

Sally, thanks for this review. We're glad your deposit got sorted for you. Mike Jones

Dear Xin, I am extremely disappointed to read your comments and sincerely apologise if you feel unhappy over the manner in which your deposit was handled. Unfortunately, from the brief information provided in this review, I am unable to locate your file in order to comment further on your specific complaint. Our tenant deposits, are lodged with The DPS and any disputes are settled through their Alternative Dispute Resolution Service by independent and fully trained dispute professionals. It is they who decide whether or not a claim upon a deposit is legitimate and a tenant is always given a very adequate period of time in which to argue their case. We are passionate about customer service and deeply committed to solving genuine complaints. Please either contact me on 01256 830800 or write to me at 10 New Street, Basingstoke, RG21 7DE and I will provide details of our complaints procedure. We are members of the Property Ombudsman Scheme (TPOS), and are also licensed under the National Approved Lettings Scheme (NALS). I look forward to hearing from you and resolving your concerns. Mike Jones. Director.