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Belvoir - Basingstoke

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A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
16.12.2015
Good customer service

Hi, I have used Belvoir as the letting agent for our rental property for 2 ½ years now and I'm very happy with their service. They have always been very up front about cost so there are. never any surprises. Also the maintenance department is really good and the staff so friendly. Even if it's a small job they will handle it and they will also send someone in to assess the job first and provide a quote so we can decide whether to go ahead with it. This is a very good service and you won't find that with a lot of our letting agents. Belvoir has recently taken on managing the second property for us and there was no doubt we wanted them to continue to manage our properties. I can highlight recommend them to anyone looking for a letting agent. Best regards, Susanne

Reply from agent

Dear Susanne, Thanks very much for this review. Having nice properties such as yours makes our life easier as well!

5.00 /5
16.12.2015
Far exceeded my expectations

I am a landlord and have been letting out my properties for a number of years through a variety of agents, The level of service provided by Belvoir far exceeded my expectations when finding me a tenant. I was pleasantly surprised with how hassle free and quick the process was with very little input required by myself as they took care of everything including submitting readings to the electricity company and notifying the council etc. I will be using Belvior from now on and have no hesitation in recommending Belvoir to my family and friends.

Reply from agent

Dear Leshan, Many thanks for this review. We'd actually prefer to use our tenancy agreement and inventory as well and make your life even easier! .

5.00 /5
10.12.2015
The team are always there for YOU!

As a tenant you are really encouraged to contact Belvoir with any issues or concerns and they always get things sorted quickly. Great great team!!

Reply from agent

Adrienne, many thanks for this review. We go to great lengths to provide a good service and we're grateful that you appreciate this.

5.00 /5
09.12.2015
Excellent service

Friendly, prompt and extremely efficient - would not hesitate to recommend

Reply from agent

Jackie, Thanks for taking the time to write this review. We're very glad our efforts meet with your approval.

5.00 /5
09.12.2015
Knowledgeable, honest, and reliable in the information given and actions taken.

The purchase was conducted in a manner that gave me comfort that this firm followed a professional standard and kept buyer and seller fully informed of progress. When lettings were being sought and properties to be managed, staff were knowledgeable and had excellent property management experience. Based on my experience, I am happy to recommend Belvoir Basingstoke.

Reply from agent

Joe, many thanks for taking the time to provide this review.. I know that it's early days, but I'm sure you'll discover that this level of service will continue for all your properties throughout the duration of your dealings with us.

4.90 /5
01.06.2022
Belvoir comes up trumps....

Slightly tricky sale for multiple reasons. Belvoir superb when first buyer dropped out, marketing for new buyer then following through the sale. The move manager, Natalie, was absolutely superb liaising with the two firms of solicitors, us and the buyer. I have always used Belvoir for property rental and found them excellent. Having decided to see this house they provided a brilliant responsive service.

Reply from agent

Sarah, thanks for taking the time to leave this review. We're always sad to lose a property, but we're pleased that it went so well and hope to help you again in the future.

4.90 /5
01.06.2022
Great service - highly recommend

I've used Belvoir Basingstoke three times now (buying once and selling twice) and on each occasion their service has been brilliant. Very knowledgable, helpful, and communicative, with a great team throughout the process.

Reply from agent

Luke, thanks for taking the trouble to leave this review. If you've been so happy on 3 occasions then it seems we are consistent! Good luck in your new home.

4.90 /5
24.09.2021
Over 10 viable offers on launch day - thanks Belvoir Basingstoke

I couldn’t have chosen a trickier time to do my first house move in 30-odd years – but Belvoir Basingstoke smoothed the way in all departments. Their market knowledge and good strategy meant I got more than 10 viable offers on launch day – almost all above asking price. Just as importantly Belvoir looked after my first-time buyer over the following months of paperwork with good liaison and communications. Congratulations to this great customer-oriented team.

Reply from agent

Stuart, thanks for taking the time to leave this review. 10 offers is almost a record for us, so we're very pleased as well. All the best for your new home.

4.90 /5
24.12.2020
Great service start to finish

When deciding to sell our home earlier this year we chose to use the Estate Agent Belvoir. We had considered online agents but felt a traditional agent would be better for us due to the fees being paid on completion. Jamie Bennett came out to do a valuation and explain the processes and fee structure, which we thought was very reasonable and competitive. My wife and I were very impressed with his punctuality and professionalism, and general friendliness when dealing with our inexperience. Jamie then booked in for the photos and returned with a very impressive camera system that captured fantastic images of our property. Once all pictures were done the property went to market and we very quickly had a number of interested parties. We accepted a full price offer 3 days after the house being on the market. Jamie even talked us through the positions of each of the buyers to help us make the most informed decision. Once we had accepted the offer we then began dealing with the Belvoir Move Manager Natalie Painter. Natalie was very helpful and courteous, and kept us updated on everything that was going on with the sale. Additionally, Natalie also kept us updated with the whole chain, and when some of the chains solicitors were having communication problems, she stepped in to keep the whole process moving. Had it not been for Natalie I think that we would not have completed before Christmas, or may have even lost the whole sale. Due to delays my wife and I had decided to break the chain for our onward purchaser ourselves, but Natalie still spoke with our purchase chain to give us updates on their progress. Being honest we had more updates from our Agent than the sellers Agent. Once we got to completion Natalie gave us all of the information we needed to make this as seamless as possible, and even provided suggestions on who to contact post sale to ensure all relevant parties were updated. Again very helpful as there were several we had not considered ourselves. Overall the service provided by Belvoir was exceptional, especially from Jamie and Natalie, and should we have need of an Agent again in the future we both hope that Belvoir, Jamie and Natalie would be there to help.

Reply from agent

Martin, thanks very much for this. It's unusual for someone to be quite as comprehensive; it seems like you've been impressed with the entire team and the whole process. Good luck in your new home. Mike Jones

4.80 /5
28.05.2022
Help with a stressful move

The whole Belvoir experience was a positive one, Natalie was especially helpful and supportive. She tirelessly chased on our behalf to speed up the long process our new house builder was taking. She supported and advised at every turn and this was much appreciated.

Reply from agent

Pauline, thanks for taking the time to leave this review. Moving house can be very stressful and we're glad to hear that you found our support so beneficial. Good luck in your new home.

Contact details

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Opening hours

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Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

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No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

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No memberships information available

No marketing information available

No awards information available