BE CAREFULL WHEN BUYING PROPERTY FROM THIS ESTATE AGENT AS THEY SELL JOINTLY OWNED PROPERTIES BUT DONT ADVERTISE THE FACT. EVEN AFTER BEING INFORMED THAT PROPERTIES ARE INFACT OWNED BY OTHER MEMBERS OF THE FAMILY, DUE DILIGENCE NOT LOOKED AT OR OTHER OWNERS PROOF, THEY WILL JUST LEAVE IT TO THE SOLICITORS TO SORT.

Block viewing was organised at the house we currently reside at. We returned an hour into the block viewing of two hours; within that time, it seemed somebody (either the viewing rep, Peter, or one of the first four viewers) had helped themselves to the toilet and left the toilet seat up... I just hope whoever it was washed their hands! Appalling. What ever happened to professional etiquette? It's unreasonable to expect a resident's hospitality to extend to strangers viewing the property, or an agent they've never met before. --- UPDATE: Second viewing; similar behaviour displayed by a another viewing representative from this establishment, Paul R. On the way out, he nudged or kicked our shoes/slippers, likely to express annoyance of having been asked to remove his shoes (only to go upstairs). Regardless of how he felt about removing his shoes, physically interfering with our belongings (even in a minor way) is unprofessional behaviour for a viewing representative. ---

Renter, really poor service once we’ve moved into the property, seems like everything takes weeks to fix and a lot of chaser emails. This might not be the estate agents fault (might be landlord) but we receive 0 communication or updates. Our fence has been down for 2 weeks now and no reply

Terrible company to deal with!! They have caused us so much stress after renting a property from them. They ignore emails, don’t return your calls etc. Manager is rude and very unhelpful. Property let to us was filthy, full of damp and they left us without heating or hot water etc and appliances that didn’t work. I would not recommend this company to anyone!!

My partner and I arranged a viewing for a property on Moorsam Way, Bromsgrove last week which we viewed today. The property was lovely and the person who showed us around was also helpful. Unfortunately, we received a call as we were leaving the property to inform us that the property we had just viewed was not available as it had been let that morning. We spoke to the team twice during the day prior to the viewing, at which point we would have expected to be informed if this was the case. As it is, we have got our hopes up for a possibility that was already out of reach on arrival and left ourselves even more out of pocket having driven a 2 hour round trip to view the property with the current high price of fuel. We are both extremely disappointed, upset and shocked at the way this has been handled.

Communication hasn’t been great and still haven’t had my initial rental deposit back after 3 weeks

They are thieves. Don’t rent or buy a place with them. They don’t communicate. You have to chase and chase. zero customer services including their manager.

Un professional staff with very poor communication. They lie and just want business done without integrity. Stay away, I will never get in touch with them again.

I have found this agent the most unprofessional agent I have dealt with recently, I made an offer on a let property over 10 days ago and after constantly chasing for an update and promised call back after call back still nothing!! I have since used another agent found a property completed all paperwork paid the deposit and collect the keys next week.....whilst I am still waiting for a call back from Ouslnam....Can you imagine how bad this is for the landlords they represent??NegativeProfessionalism