We bought our property through Country Properties, the viewings were excellent, staff very responsive and helpful during a rather difficult issue with our mortgage. Very happy, would recommend.PositiveResponsiveness, Professionalism

Very impressive with how quickly country properties responded to any queries. The staff have been supportive and informative throughout the process . I would definitely recommend country properties.PositiveResponsiveness, Professionalism

Very professional estate agents. Provided the right level of support throughout the purchasing process.

They have a lot of Baldock properties on their books and undoutedly get a lot of people knocking on their door to view them. I registered with them in 2012 when house hunting - got property details given to me (I had dropped into the office). Viewed a couple although no good. All an OK service. But then heard nothing from them until....wait for it...a year later....they had something on the market would I be interested? A year without anything from them (despite stuff coming on the market that matched my criteria). Clearly they had a tricky one to sell and were actually being proactive! If you want an estate agent that will proactively market you property I would question whether these were any use at all.

Not a pleasant experience. I found Helen to be very dishonest, the rest of the team do their best.

Unpleasant Experience as a First-Time Buyer As a first-time buyer, I encountered several challenges during my recent property purchase. After my offer on a leasehold property was accepted—based on advice regarding the appropriate price—I discovered discrepancies upon reviewing the leasehold contract. The service charge was higher than initially stated; although the advertisement mentioned the 2022/23 rate, the latest charge was never communicated to me prior to my offer despite my inquiries. Additionally, I inquired about a nearby vacant land and was relaxingly answered by the estate agent. Later, searches revealed plans for a significant construction project in that area. It’s surprising that the estate agent was unaware of such developments. Furthermore, I noticed the council tax band was incorrectly listed. The team was reluctant to address this with the seller, suggesting I handle it post-completion. Throughout the process, I felt hurried by the estate agent, receiving minimal support as a first-time buyer. It appears that little diligence was exercised in verifying property details. Notably, I later discovered that no lenders would finance this property, rendering it unsuitable and resulting in financial loss for me. Ironically, the property’s advertisement has since been updated with this information, seemingly at my expense. These issues might have happened with whatever estate agent handled the property because estate agents rely on seller-provided information. So maybe I'm wrong but I personally feel let down. Buyers must verify their identity and financial status so it’s frustrating that property details aren’t similarly authenticated. This experience underscores the need for thorough due diligence to prevent financial losses for unsuspecting buyers.

A family member involved in the choosing of our next home was denied entry into an empty property for not being able to wear a mask, even with their exemptions lanyard around their neck. At the date of viewing, it was during the period masks were optional; and before the government announced we need to start wearing masks indoors again. I would give them the benefit of the doubt if it was because they are VERY cautious about C-19, but they didn't ask us if we were showing any symptoms or if anyone in our household was self isolating (like most places ask), nor did they exercise any of the basic covid precautions. So I doubt it was that. On the plus side I know not to use them for the sale of our current house as they are not inclusive and will be excluding all potential purchasers with hidden disabilities without a mask.

Very very disappointed. Shocking communication - only responded to my calls - never rang me first. Sent people to do viewings who did not know the house (and had never been in it before). Constant turnover of staff I was dealing with and I'm afraid I would NOT recommend Country Properties (especially considering the amount they charge)

One star because it won't allow me to give zero. We bought a house through Country Properties and it was a process made much more stressful than it need be by the actions of the so called sales progressor Tracey. We were well down the road with our sale when our offer on our purchase was accepted, according to our agent and solicitors we were ready at our end and were about two weeks from the bottom of the chain being ready to exchange given a normal course of events. Everybody involved in our purchase knew this and we would soon be chain free and probably 3 months away from completing said purchase. The fact that our sale dragged on for another 4 months was incredibly frustrating and certainly not down to us or our team. The hold ups and false promises were at the bottom of our, not particularly long, chain. Throughout the first 3 months Tracey's idea of sales progressing was to constantly email me to ask how our sale was progressing and I would reply telling her what my agent had been told. He had to phone around and probe to get any information he could as to what the delays were, Tracey just asked me. She got involved in an issue we raised with the vendor and I expressly stated we would approach him through our solicitors, but she contacted him and this annoyed me. The emails became more frequent and were occasionally out of hours but always expressing how anxious the vendor was about our delays and false starts (we had to cancel a removal firm 3 times). We were remaining patient with our sale just as our buyer was, our anxiety was brought on by Tracey's involvement. Latterly she was copying our solicitors in on the email but still only asking us where we were at with the sale. She did no phoning down the chain or anything you would expect a professional to do to help ease the process for us innocent homeowners. There were demands that if exchange doesn't happen by a certain date then the vendor will pull out and re-market the property all the while making us feel like the hold up was our fault. Finally, after about 3 months, she copied our agent into the emails who had constantly been trying on our behalf to get answers from other agents and solicitors, the sort of thing she should have been doing for her client and the threats to withdraw continued. She had no consideration for how stressful this was for us and kept reiterating has anxious the vendor was who wasn't even moving, we were buying an empty house with no onward chain! In the end she did phone our agent and he offered to speak to her vendor to explain exactly what was happening as she was just banding around threats to withdraw from the deal and not doing anything proactive. After this Tracey's client would phone our agent because he knew he'd learn more than he would from his own agent because she never bothered to investigate. Finally, when on the day we were absolutely going to exchange we didn't because of an awful error by a solicitor (not ours), she sent another nasty email (at 7.30pm) effectively blaming us and our team for more false promises and that if completion didn't happen within two days.....blah blah blah What an appalling professional, a woman with no people skills who made my life a misery. I became increasingly angry at her involvement and in hindsight should never have responded to her initial email and just told her to contact my agent but this should be common practice to her anyway. I hope I never meet the woman but how would I know? Unsurprisingly her profile picture on the Country Properties website is a cartoon silhouette.NegativeProfessionalism

Absolute ridiculous excuse for estate agent. Very dissatisfied with service and discriminatory behaviour. Staff are incompetent and unorganized, Should be closed down. Will not advise anyone to use and most definitely will not be using again.