We rented a property through M & M Properties for just short of 5 years. During our stay we never once missed a payment and there was little to no trouble, until of course, we needed M&M to provide on their end. In December we came back from time away to a broken boiler. In the coldest period of the year, and with the energy crisis M&M continued to support the Landlord in his lack of effort to support the situation and as a result were left without a boiler for near enough a month. 4th - 29th December. No hot water, no heating. They did provide heaters to borrow but were of course more expensive to run. But more importantly continued to defend the landlord with lack of support/ alternative arrangements. I had to push M&M to action in the end, and managed to have £150 in support from landlord which I don't believe we would've had if we hadn't of complained profusely. Hardly any care given for tenants as priority comes to landlords. The episode caused us to leave and I wouldn't advise using them as plenty better agents in local area.

We put an offer on a property, Brockenhurst didn't explain any issues with the seller, and we explained we were ready to move ASAP. We had a 2nd viewing at the property, to be told by the vendor they were in no hurry and kept their previous buyer waiting 9 months before the buyer pulled out after being kept waiting. This obviously sent alarm bells ringing with us, we didn't want our chain to fail because of us and loose the buyer for our house. We asked Brockenhurst if we could view other properties with them and they refused as we had pug in an offer on a property. We explained the situation with the house we put an offer in, but they were not interested, which meant we lost out on other properties. The vendor never replied to anything from our solicitor and wasn't a serious seller. Needless to say after 3 months and considerable expense to us and money we would never get back, we pulled out as it was not a serious house sale. Brockenhurst even confirmed the vendor hadn't been looking at other properties, Which Brockenhurst were aware of. Brockenhurst never responded to any queries and never explained the situation before taking our offer. The house is still on their website, over a year after our offer. Feel sorry for the 3rd person who had put in an offer and being messed about by Brockenhurst and vendor.

We tried to buy a house through Frost Amersham last year that we were really keen on, offering full asking price immediately and increasing our offer by 35K when it went to best and final offers. We were chain free, cash buyers and on …

Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. They continued to ignore my requests, but did take the time to email in order to ask for this review to be taken down. They are morally bankrupt and you should certainly try to take your business elsewhere if you can.NegativeQuality, Professionalism, Value

Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. They continued to ignore my requests, but did take the time to email in order to ask for this review to be taken down. They are morally bankrupt and you should certainly try to take your business elsewhere if you can.

Really poor website. Their main focus from the start is to gain more customers rather than make it easy to look at properties for sale. I was looking for a property that has a new sale board in the garden, which after 4 days is still neither on their website or on Rightmove.

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.