Don’t normally write reviews but had to say something. I’ve been calling the office all week to arrange a house viewing. I’ve emailed, phoned and left countless messages. I’ve heard nothing, not even an email back saying we’re looking into it. Do they actually want to sell a house? Poor quality service, I’d never use them. Since posting this review: I’ve had a really pleasant conversation with Andrew Windeler; who apologised for what happened. I have to say he was very professional and courteous. He left me feeling valued as a customer. I think this was a one off situation and it’s being looked at further. However, I think it’s important it’s captured. I had to up my star rating because Andrew handled the situation perfectly.

A mixed experience, we first dealt with Danielle who seemed lovely but would never call us back, never pass on any messages and never answer any questions that we asked. We had to wait days for her to even reply with an answer to if our offer was accepted or not. Even if you couldn't get hold of them, at least give us a call to let us know rather than leaving us in the dark all the time. We were very fed up with this service after a couple of weeks and gave up asking questions and just assumed the worst otherwise we would have got nowhere. Thank god Andrew Holdsworth took over as he would proactively chase the whole process and was nothing but nice and helpful for us. He would keep us updated and was very professional at all times. Thank you Andrew for your help!

A mixed experience, we first dealt with Danielle who seemed lovely but would never call us back, never pass on any messages and never answer any questions that we asked. We had to wait days for her to even reply with an answer to if our offer was accepted or not. Even if you couldn't get hold of them, at least give us a call to let us know rather than leaving us in the dark all the time. We were very fed up with this service after a couple of weeks and gave up asking questions and just assumed the worst otherwise we would have got nowhere. Thank god Andrew Holdsworth took over as he would proactively chase the whole process and was nothing but nice and helpful for us. He would keep us updated and was very professional at all times. Thank you Andrew for your help!

Overall, the experience with the Estate agent during a recent property transaction did not meet expectations due to issues with communication and case management. The overall attentiveness level was inconsistent. Other local estate agents provided more proactive updates and information throughout the process. A problem arose after completion day concerning the lack of keys. When assistance was requested, the matter was considered outside the agent's responsibility. This lack of support was disappointing. Other agents within the chain provided more comprehensive and timely information. A formal explanation of the agency's policy regarding the key handover process on completion day and an acknowledgment of the communication shortfall would be appreciated. This feedback is intended to help improve the experience for future clients.

Poor experience. Buyers count too! You need to be a little wary about misrepresentation when a property marketed as 'chain free - vendor going into rented' suddenly changes into 'they have changed their mind & now need to find a property' as you provide proof of funds after having an offer (above asking) accepted. I hope this isn't a common scenario but post my review in case others are experiencing similar. The agent apologised nicely explained they can only act on the instruction of their 'clients' but as a potential buyer I certainly feel like a customer funding the operation so I expect a better service experience than this.