Pretty poor agent, the representative we met at our viewing was clearly not interested- no greeting as we knocked at the door, no tour or explanation of sockets/storage/location, etc....she was more interested in her phone! One of the worst I've came across. Then a lengthy written application has to be completed, to then not to be updated on whether you are successful or not. I had to keep calling this company, 1/10 for professionalism - a school leaver would have done this job miles better.NegativeResponsiveness, Professionalism

Me and a friend used northwood to rent a property for about a year and a half. while our renting experience was fine, in true renting style, northwood charged us for “damages” for pins that were half in walls falling out and ignored our calls and emails for months. Refused to provide us with the invoices for the contractors they claimed had to attend the property. **EDIT POST REPLY** how can we be told to phone the office to discuss the issue when every time i phone (multiple times a week) i get told no one is available or that someone will get back to me and don’t? we have been provided 0 evidence to back up the charges and when i’ve asked for them to be provided i have been IGNORED???

Viewed Walker road flat for rent last week, asked for application form, still nothing through but have had various emails regarding booking a time to view the flat again, agent was not able to answer many questions and asked me to put them in the application form which has yet to be received. No wonder the property has been empty since December.

They weren't helpful at all when I was renting the property so I moved out, now they are not responding to my emails, when I ask about my deposit.NegativeResponsiveness, Quality, Professionalism, Value

I have recently used Northwood as a letting agent having no real experience of them prior to this. However, there was a couple of issues during the tenancy e.g. not telling us that a trades men was coming out and tried opening our door while we were inside and when I phoned regarding this I got told they ‘just forgot’. This is only minor compared to the other issues I have experienced. Having terminated my tenancy with a few issues with the land lord to be sorted, I thought this would be resolved quickly and my deposit would be returned quickly minus a small fee. But having tried serval times to contact Rory in the Aberdeen branch, it now appears my calls are being ignored and the phone has been hung up on me while trying to contact them. I recommend that you use someone else’s phone as once the caller Id comes up with your number it seems to assist in vetting the calls they will answer. As it stands I have been trying to organise my deposit, which should be a simple task for nearly a month now with promised emails not being sent and various other communication promised but not delivered. It is only my opinion but given the treatment by Northwood to myself and having read other reviews online I feel you may be better served using a different letting agency that may be more customer focus.NegativeResponsiveness, Professionalism

Terrible organization and customer service. 7 months after I moved in and I am still waiting for them to sign the inventory and for a re-reimbursement due to the flat been unclean when I arrived. During my last inspection the owner of the property turned up (which I wasn't informed would happen) and I got chatting: "So have you had a chance to sign the inventory I made for you and Northwood 6 months ago?" "..No, they haven't told me anything about that." "..Oh, well have they told you about the broken extraction fan I reported 4 months ago?" "..No." I recently got in contact with them to discuss my rent and get it lowered, due to house prices lowering in the area and the poor service I am receiving. 3 weeks later, 5 minutes before they close (the absolute maximum time they are allowed by their policy to respond) I get an email: "I received a message you would like to extend your lease for a fixed term?". It took them all that time to respond to me and they got it completely wrong. Absolute joke. Edit-09/03/2021 Does anyone else find it weird that all of the 5 star reviews are from accounts that have only ever reviewed Northwood? Also, that all of the 5 star reviews specifically name Juliet or Nicola, are they the only people that work there? Almost as if such accounts were fake and created to boost the star rating.

Very poor communication skills, leave a lot to be desired

We had appointment on 3.30 waiting at property for long time at and another family as well. We called six time to the agency no one picked finally some return called at 3.57 to make another appointment for viewing. We have just wasted our time .