Viewed Walker road flat for rent last week, asked for application form, still nothing through but have had various emails regarding booking a time to view the flat again, agent was not able to answer many questions and asked me to put them in the application form which has yet to be received. No wonder the property has been empty since December.

They weren't helpful at all when I was renting the property so I moved out, now they are not responding to my emails, when I ask about my deposit.NegativeResponsiveness, Quality, Professionalism, Value

I have recently used Northwood as a letting agent having no real experience of them prior to this. However, there was a couple of issues during the tenancy e.g. not telling us that a trades men was coming out and tried opening our door while we were inside and when I phoned regarding this I got told they ‘just forgot’. This is only minor compared to the other issues I have experienced. Having terminated my tenancy with a few issues with the land lord to be sorted, I thought this would be resolved quickly and my deposit would be returned quickly minus a small fee. But having tried serval times to contact Rory in the Aberdeen branch, it now appears my calls are being ignored and the phone has been hung up on me while trying to contact them. I recommend that you use someone else’s phone as once the caller Id comes up with your number it seems to assist in vetting the calls they will answer. As it stands I have been trying to organise my deposit, which should be a simple task for nearly a month now with promised emails not being sent and various other communication promised but not delivered. It is only my opinion but given the treatment by Northwood to myself and having read other reviews online I feel you may be better served using a different letting agency that may be more customer focus.NegativeResponsiveness, Professionalism

Terrible organization and customer service. 7 months after I moved in and I am still waiting for them to sign the inventory and for a re-reimbursement due to the flat been unclean when I arrived. During my last inspection the owner of the property turned up (which I wasn't informed would happen) and I got chatting: "So have you had a chance to sign the inventory I made for you and Northwood 6 months ago?" "..No, they haven't told me anything about that." "..Oh, well have they told you about the broken extraction fan I reported 4 months ago?" "..No." I recently got in contact with them to discuss my rent and get it lowered, due to house prices lowering in the area and the poor service I am receiving. 3 weeks later, 5 minutes before they close (the absolute maximum time they are allowed by their policy to respond) I get an email: "I received a message you would like to extend your lease for a fixed term?". It took them all that time to respond to me and they got it completely wrong. Absolute joke. Edit-09/03/2021 Does anyone else find it weird that all of the 5 star reviews are from accounts that have only ever reviewed Northwood? Also, that all of the 5 star reviews specifically name Juliet or Nicola, are they the only people that work there? Almost as if such accounts were fake and created to boost the star rating.

Very poor communication skills, leave a lot to be desired

We had appointment on 3.30 waiting at property for long time at and another family as well. We called six time to the agency no one picked finally some return called at 3.57 to make another appointment for viewing. We have just wasted our time .

Alli was great with our initial interactions and helped us find a property. We've been passed onto someone else now who is unhelpful, rude and comes across as patronizing. When communicating, most of the time a simple 'sorry' would be enough to make the situation better (like in most service industries) but the general response is arsey excuses. Also I see that the general response on here to a negative review is to say "we don't have a complaint on file for this"..... which is a perfect example of the failure to take accountability for the shortfalls in service. Excuses right to the end.NegativeProfessionalism

I wish there was an option to give 0 stars as that's what this "letting agency" deserves. I would AVOID this company at ALL COSTS. A chocolate teapot is more reliable than this company..it's funny they say they are happy to help with any problem but when you do need help and it doesn't benefit them it's as if they have done a Houdini, I had to deal with multiple issues myself as emails were ignored for months and when I did get a response it was nothing to do with the problem.. Honestly don't waste your money/time or energy with them. The LEAST professional letting agency I have EVER dealt with...my advise is, When there is an issue or just questions. Write everything needed in an email and sent them it..then phone them from different numbers that aren't on the application form as they have a habit of being "unavailable" or just not answering the calls but as soon as someone else phones from a different number for you they answer straight away. Just continue to phone them until you get the answers/actions you need. DON'T let them fob you off and say they will phone you back as they wont. LET YOUR HIDDEN KAREN PERSONA OUT. When moving out make sure you document cleaning the flat with photos and videos for evidence so they don't try and charge you with the cleaning fee. When it came to getting my deposit back..they hadn't even registered my name under the property with Safe Deposits Scotland so I had to phone them back and it was like pulling teeth with them..When they finally got round to it they gave SDS the incorrect the information as they misspelt my email address...SO GLAD I don't have to deal with them now..How the hell they got such a high rating I will never know.. definitely got some bots making fake reviews! AVOID AVOID AVOIDNegativeResponsiveness, Quality, Professionalism, Value