Absolutely disgraceful and unethical agent. Disabled family member was told she could not accept an application to reserve a property without first meeting the agent. After waiting a week for a viewing, the agent reserved the property for another tenant who had an earlier viewing the same day, without even accepting my family member's application. The agent didn't even have the courtesy to call and cancel the viewing, leaving my family member - who cannot WALK - completely up the creek. I'm absolutely horrified at the disgusting behaviour of this agent, and I would recommend you avoid them at all costs. The behaviour displayed by this agent is in contravention of the Letting Agent Code of Practice Regulations, and we will be pursuing this appropriately: "In deciding how you will conduct viewings on the landlord’s behalf, you should make sure you do not unlawfully discriminate against a person protected by the Equality Act 2010"

Horrible service very disappointed in Northwood am never going with them again and i would strongly advise everyone not to go with them!

Laughable. Extremely disorganised, quite dodgy and VERY rude! Communication is awful. Added fake charges to our deposit. Viewings for the flat were before the previous tenants had even moved out which was very awkward! A ridiculously bad experience.

Poor service received from beginning to end of tenancy - very clear that landlords are valued higher than tenants at Northwood. Moved into a dirty flat, with multiple issues that took literally months to resolve, despite constant chasing- issues including furniture that didn't conform to fire regulations being stored in my spare room for weeks, before being located to my shed without my consent, broken shower, broken buzzer, broken blinds, heating breaking down twice, greasy and dirty furnishings throughout. The flat was handed back at end of, 6 month tenancy, about ten times cleaner than when I moved in, with new toilet seat (did I mention the original was broken, and being held on with sellotape?), New coat hooks (old ones crumbling out of wall), new net curtains with pole and a kitchen free from the inch of grease from when I moved in. Despite this I was charged £54 for a cleaning, with a cheeky £30 admin fee added on for my troubles. I requested a copy of the invoice for the cleaning 17 days ago, and have not yet received it, despite emails, visiting northwood, and phoning twice to speak to management, who did not return my call. Very disappointed at the lack of support given to tenants by this company, and I will not be recommending to anyone. Watch out for unlawful charges and insincerity.

Just came back from city centre where had booked flat viewing at 4.30 pm. At 4.20 received a call to cancel my viewing as proporty has been taken. Just wonder where was the guy who supose to show us the flat that time, probobly in office next to that happy girl who called me. Totally ignored by Norwood agency as it was few years back. In Aberdeen situation changed on property market but nothing change for them. 100% Unprofessional!

One star is one too many!!! I viewed a flat on thursday with 2 other people that were interested in that flat and I was told that it going to take up to 1day until i will have an answer. In the meantime they were cheeky enough to ask me if i could pay 6 months rent in advance (!) and they probably did that just to ditch me , thinking i would never have the money to pay. Even though i agreed to pay the money they gave the flat to someone else and decided it would be very nice of them NOT to let me know , although i waited for 5 days for their answer, having prepared the money for 6 months rent . A simple negative answer would have been better. I gave a notice to my current landlord and i cannot afford to waiste 5 days waiting for them to give the flat to someone else. Thank you Northwood! Thanks for nothing!

After already being with Northwood for 6 months we decided to lease a larger property in Aberdeen. Our previous experience of the Aberdeen Northwood was one of a mix with some mistakes having been made with our email addresses and arriving home to find contractors in the flat un-arranged. Our new lease property was described to us as 2 bedroom with parking in a very very busy and popular street in Aberdeen, when we enquired via phonecall we were told by Scott there was plenty of private parking available at the rear of the property and again on our viewing with Denise we were shown the vast amount of private parking secured by a barrier. Again as we were signing for the property yesterday we were again told (by mhairi) of the private parking at the rear which we stated was the main factor of the unfurnished flat that made us lease it. The street the flat is located on is one of the most notorious streets in Aberdeen for having very very little Parking and this also spreads to the immediate streets around it. 15 minutes after getting the keys and forms signed we arrived at the property to find we had no access to the private parking at the rear, called Northwood who then tell us the flat infact does not come with parking!! We attended the office and were told that they would 'look into the matter' which may take ten working days and that we were unable to cancel the lease as we had now signed a 'legal contract and were liable for the full six month lease'. Today we are then told that they agree that we were given false information about the property which again they agree sadly was our main reason to lease it however we are tied in for six months and there is nothing they can do. Regardless of the fact that they have a contract which was signed on the pretence of false information and lies which they are trying to put down as human error. The token offer of providing us with Aberdeen city council parking permits was made however this does not enable us to park both our vehicles where there is no parking spaces available. It is currently 19.21 and one of our cars is parked two whole streets away and the other on double yellow lines more than 600 metres away from the entrance to the flat. Neither vehicles can be seen from the flat. Had we wanted an unfurnished property without secured private parking in Aberdeen we would have leased one and saved at the very least over £100 per month. The fact of the matter is that as soon as we submit this as a complaint to the property ombudsman and legal representatives the fact that the details of the property given to us were false invalids the conplete legality of the contract. Northwoods manager of Aberdeen Matt Pullinger however appears to be under the impression that an agent who leases properties by lying to possible tenants can quickly wash their hands of the issue once they have a signature on paper. This clearly means that either does not have the understanding of the law or has not been given the required training suitable for the role he is employed in. The fact that they have admitted to giving us false information about a flat on numerous occasions to ensure it is let and still are trying to force us into the contract is simply abysmal and just downright dishonest. Is this the type of company you would want to let your property to or lease one from? Ofcourse not. This is a 100% factual review.