Very poor level of customer service and extremely poor knowledge around processes regarding secure deposits. No understanding of new legislation which protects tenants.

Terrible service, do not approach them. If you use them, you will regret.

The worst agency I have ever rented from. They don’t care about the customer just about the money. Never rent from there if something in the house breaks you will wait weeks or months to fix it and the contractors will make damage to your property. We will never rent from them again. Can’t wait to move out.

Pity I couldn't leave less stars. As they didn't give any information when they called my partner today to confirm that we was attending the viewing nor did they tell us that it was a group viewing for the property 😡😡😡😡😡 …

Shocking and unprofessional service. Stay away from this agency as a landlord you only pay money on a monthly basis and nothing is getting done by the agency. If tenants damage anything in the property they are very unprofessional in handling the matter. Cleaning service they use absolute disaster - no cleaning is ever done your property will be damaged and drown in dirt from the tenants and noting will be done until you go and clean it yourself. Doesn't matter whether you speak to Matt, Scott or any one else, they lie about what has and hasn't been done (basically nothing is getting ever done) - absolute disaster for the landlords - stay away !!! if something goes wrong you as a landlord responsible for chasing them and they don't answer the phone and don't phone you back, very unprofessional. Stay away from them!!

Northwood cost me thousands of pounds in lost income, unpaid council tax bills, unpaid electricity and repairs when they failed to realise my tenant had moved out for over 6 months, leaving the flat vacant and without insurance. After I highlighted their error to them, their initial response was 'I don't know how they got away' then they showed very little interest in their mistake and even failed to show up for a meeting to discuss the problem. My phone calls and messages were never returned. Poor organisation, poor management and disinterested. Stay away.

absolute shambles of a company. Instructed them to advertise property when tenants gave notice, they didn't advertise anything. When it was finally advertised properly Northwood did a very poor job and ignored communication. Property sat empty for months before i changed management companies and then was rented out in 2 weeks. I would avoid at all costs and find a more professional management company.

Me and my partner moved into a house in kingswells, Aberdeen which looked like a nice home upon viewing, however the place was falling apart, there was a severe lack of hot water and the central was very temperamental and when we complained to Northwood i was asked to ‘fiddle about with the boiler’ myself. The landlord had sellotaped the bottom bracket of the fridge on after he broke it and when we asked for a replacement we were given something that resembled a mini bar. The recycling bin was full of grass upon our arrival which meant we had to pay for someone to remove it. We moved out of the house before our lease was up as the living standards were appauling. I still havent recieved my deposit back although the landlord has made a full renovation on the house and northwood wont reply to my emails. Worst experience of renting a property ive ever had!!

Customer service was atrious, constanly reported problems yet they were rarely dealt with.