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Northwood - Aberdeen

A selection of reviews/testimonials by highest rating
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2.00 /5

For the majority of our tenancy, we had no issues with Northwood. The people we interacted with directly were friendly and problems were dealt with relatively quickly. The issues started at the end of our tenancy and were mostly caused by poor communication, as it seemed they just lost interest when they found out we wouldn't be staying with them. Before moving out, we made sure to clean the flat to a high standard as requested by Northwood. We returned our keys before the end of our tenancy and expected the final inspection to be carried out on the day we moved as our paperwork stated should be the case. It wasn't until after we left that we were informed that although this is what the paperwork said, it was a blanket statement and that they would not do the inspection until the final day of our tenancy which was 12 days later. During this time, there were 3 more viewings where people walked around the flat, making the floors we had cleaned dirty again. As a result, we had to pay increased cleaning fees as they refused to move the inspection due to a technicality. To their credit, the inspection was conducted on the day our tenancy should have ended. However, despite our paperwork also stating "If the tenant was unable to be present at the checkout inspection, inform them of the outcome of the inspection and any issues identified", we had to contact them 10 days later having not received any communication regarding this inspection. As a result, we ended up paying late fees on our utility bill as it took so long for them to get things sorted. The long and short of it is - Northwood functions well as a business but they only do the bare minimum and only when it benefits them. Expect to have to chase them up frequently if you want to get anything done and don't expect fast replies, if at all.

Reply from agent

We appreciate and value your feedback and are happy to discuss any concerns on 01224 218450, best regards Matt Pullinger

Contact details
Sales Phone:

01224 218450

Opening hours
Monday-Friday: 09:30 - 05:00
Address

207-211 Rosemount Place, Aberdeen, AB25 2XS, UK

About

We’re award-winning experts in all things property, providing sales, lettings and investor solutions under one roof. Independently owned and managed by Laura and Matt, we have 16 years’ experience in the North East property market. Our team are proud Aberdeen city and shire residents, taking enormous pride in serving landlords, finding new homes for our clients and consistently delivering five-star estate agency services. With a presence in Rosemount, Inverurie, Banchory and Stonehaven we represent Aberdeen city and Aberdeenshire, covering the expanse of the North East from the rolling hills of the Royal Deeside to the gorgeous coasts from Huntly to Laurencekirk, and the glistening granite of the city centre. We’d love to help you achieve your property goals. Call the Northwood team now on 01224 218450 and we’ll direct you to your nearest branch in the North East to discuss your sales or lettings requirements and receive a free no obligation valuation of your property.

Our team

Aberdeen Office

Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings

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