Me and my partner moved into a house in kingswells, Aberdeen which looked like a nice home upon viewing, however the place was falling apart, there was a severe lack of hot water and the central was very temperamental and when we complained to Northwood i was asked to ‘fiddle about with the boiler’ myself. The landlord had sellotaped the bottom bracket of the fridge on after he broke it and when we asked for a replacement we were given something that resembled a mini bar. The recycling bin was full of grass upon our arrival which meant we had to pay for someone to remove it. We moved out of the house before our lease was up as the living standards were appauling. I still havent recieved my deposit back although the landlord has made a full renovation on the house and northwood wont reply to my emails. Worst experience of renting a property ive ever had!!

Customer service was atrious, constanly reported problems yet they were rarely dealt with.

Really disapointed with their service and attitude. Overall would not recomend!

Very disappointing experience, i just dont see how what you have left me and my partner in is acceptable, the flat is cold damp and mouldy. Things breaking such the shower, windows, door ive seen the temperature drop into danger of hypothermia and they want us to ventilated the property but we only have the in the living room but in the living room there is a crumbling wall the wallpaper above the bedroom window is crumbling of but still nothing been done, the customers service is worst i can never seen to get through to the maintenance team horrible customer service thank god am out this property in little over a month!!!, the tiles in the kitchen is coming from the wall due to damp i dont how the landlord got away with this flat is not fit for living in, and they told us that they have never had an issue with the cold in the flat well thermometers dont lie its so cold to the point our hands are so numb we've also have family and friends to say its cold i would highly recommend dont go with this company they take a very long time to answer and very very poor service.

Absolutely disgraceful and unethical agent. Disabled family member was told she could not accept an application to reserve a property without first meeting the agent. After waiting a week for a viewing, the agent reserved the property for another tenant who had an earlier viewing the same day, without even accepting my family member's application. The agent didn't even have the courtesy to call and cancel the viewing, leaving my family member - who cannot WALK - completely up the creek. I'm absolutely horrified at the disgusting behaviour of this agent, and I would recommend you avoid them at all costs. The behaviour displayed by this agent is in contravention of the Letting Agent Code of Practice Regulations, and we will be pursuing this appropriately: "In deciding how you will conduct viewings on the landlord’s behalf, you should make sure you do not unlawfully discriminate against a person protected by the Equality Act 2010"

Horrible service very disappointed in Northwood am never going with them again and i would strongly advise everyone not to go with them!

Laughable. Extremely disorganised, quite dodgy and VERY rude! Communication is awful. Added fake charges to our deposit. Viewings for the flat were before the previous tenants had even moved out which was very awkward! A ridiculously bad experience.

Poor service received from beginning to end of tenancy - very clear that landlords are valued higher than tenants at Northwood. Moved into a dirty flat, with multiple issues that took literally months to resolve, despite constant chasing- issues including furniture that didn't conform to fire regulations being stored in my spare room for weeks, before being located to my shed without my consent, broken shower, broken buzzer, broken blinds, heating breaking down twice, greasy and dirty furnishings throughout. The flat was handed back at end of, 6 month tenancy, about ten times cleaner than when I moved in, with new toilet seat (did I mention the original was broken, and being held on with sellotape?), New coat hooks (old ones crumbling out of wall), new net curtains with pole and a kitchen free from the inch of grease from when I moved in. Despite this I was charged £54 for a cleaning, with a cheeky £30 admin fee added on for my troubles. I requested a copy of the invoice for the cleaning 17 days ago, and have not yet received it, despite emails, visiting northwood, and phoning twice to speak to management, who did not return my call. Very disappointed at the lack of support given to tenants by this company, and I will not be recommending to anyone. Watch out for unlawful charges and insincerity.