My experience as a tenant moving out of a property with Northwood Aberdeen has been very negative. The agency forgot to close the gas account they set up for me originally (bizarrely they did close the electricity account in time) and ended up charging me a crazy 'cleaning fee' for the exchange of a light bulb and the cleaning of a surface that was merely discoloured. No pictures were ever provided to show me that they magically managed to clear the discolouration but a handsome bill for whatever was provided.

Never got back to me when I needed help/advice. I kept the flat in excellent condition and applied for the rent back via safe deposit. Heard nothing back for 6 weeks not even q call to let me know how the check out went, until they asked me to pay 100 for cleaning g costs, 6 weeks later!! Place was left in good condition and if they felt it wasnt why not contact me at check out and give me the opportunity to rectify. Beware.NegativeResponsiveness

For four years of my tenancy, I have not had a single month without any problem in the flat that they either ignored for as long as possible, or for which repair I waited way too long. This agency is not supportive, nor reliable in any way.

Very poor level of customer service and extremely poor knowledge around processes regarding secure deposits. No understanding of new legislation which protects tenants.

Terrible service, do not approach them. If you use them, you will regret.

The worst agency I have ever rented from. They don’t care about the customer just about the money. Never rent from there if something in the house breaks you will wait weeks or months to fix it and the contractors will make damage to your property. We will never rent from them again. Can’t wait to move out.

Pity I couldn't leave less stars. As they didn't give any information when they called my partner today to confirm that we was attending the viewing nor did they tell us that it was a group viewing for the property 😡😡😡😡😡 …

Shocking and unprofessional service. Stay away from this agency as a landlord you only pay money on a monthly basis and nothing is getting done by the agency. If tenants damage anything in the property they are very unprofessional in handling the matter. Cleaning service they use absolute disaster - no cleaning is ever done your property will be damaged and drown in dirt from the tenants and noting will be done until you go and clean it yourself. Doesn't matter whether you speak to Matt, Scott or any one else, they lie about what has and hasn't been done (basically nothing is getting ever done) - absolute disaster for the landlords - stay away !!! if something goes wrong you as a landlord responsible for chasing them and they don't answer the phone and don't phone you back, very unprofessional. Stay away from them!!

Northwood cost me thousands of pounds in lost income, unpaid council tax bills, unpaid electricity and repairs when they failed to realise my tenant had moved out for over 6 months, leaving the flat vacant and without insurance. After I highlighted their error to them, their initial response was 'I don't know how they got away' then they showed very little interest in their mistake and even failed to show up for a meeting to discuss the problem. My phone calls and messages were never returned. Poor organisation, poor management and disinterested. Stay away.

absolute shambles of a company. Instructed them to advertise property when tenants gave notice, they didn't advertise anything. When it was finally advertised properly Northwood did a very poor job and ignored communication. Property sat empty for months before i changed management companies and then was rented out in 2 weeks. I would avoid at all costs and find a more professional management company.