Regretfully disappointed I rented a property for close to 2 years. I am likely guilty at being too relaxed as a tenant having owned property for over 20 years and was accommodating to the fact the landlords response times were poor for anything needed, or simply just ignored. Star rating I was torn with as the staff are nice when you speak to them and when I dealt with Rory before he left he was lovely!! potentially happy to review rating if anyone bothers to get back to me from my email enquiries still unanswered. On departure I’ve had to query a few issues. None of which have been addressed or satisfactorily resolved. I get a reply after my contact returns from holiday asking what my query is…..I’ve asked on numerous occasions and am not going to repeat myself anymore……. My main issue was returning a property in better condition than I received it. During my time in tenancy I experienced a flood, subsequently it was addressed by tradesmen the property would unlikely not have been approved via buildings for the extension due to the electrical box location. As it happens during the flood I received rather a large electric shock then gave up my weekends for it to be moved!! No one has acknowledged any of my comments in relation to this. I was charged for damages (for a shelf becoming loose that had been fitted without raw plugs, a bed slat missing on a bed left by previous tenant (and landlords bed had been left unused in loft space) along with £54 to wipe a mirror streak. As it was all left to the final day on the SDS site I honestly couldn’t be bothered to go through resolution and wait 2 more months for replies and being blown off so I gave up and accepted as I suspect too many people do. At least the neighbors were amazing and I’ve long term people to stay in touch with as I was as sad to leave them as they were me 😆.