They will ask you for a months rent + £100 and then coincidentally charge £108 for cleaning even when you have had it professionally cleaned and left it in nicer condition than when you moved in (we even offered to repaint two rooms to freshen them up). Thank goodness we requested an invoice from our cleaner so when we fought it and they requested proof we had it. GET AN INVOICE when you move out so you aren't scammed out of £100. Took almost three months to get our deposit back and they did everything last minute, they only responded because my partner escalated it with SDS. Communication overall was pretty poor throughout our tenancy as our person of contact seemed to always be on annual leave... You also don't get their email or number and instead have to go to a general email and wait ages to hear back. They won't reply unless it is going to affect them directly so make sure to chase them up. I was also extremely disappointed at how they dealt with viewings, we were still paying full rent and they would book silly amounts of viewings expecting us to drop everything for them and be out the house (in a world where so many are now work from home). I didn't mind the bookings as I know that's what they have to do, but a double check to ask would have been nice. I also kindly asked them if they could avoid touching anything during the viewings due to not only covid (we at the time did not get sick pay for covid), but my sensitive and confidential work documents I had too. I left all of the wardrobes open, doors open, lights on, kitchen cupboards open etc and when I came back in there was lights off, cupboards closed etc. But again, unless it benefits them they don't care. They aren't totally awful and at the beginning they seemed alright, I wouldn't not rent a place I loved because of Northwood but I would certainly be extra cautious with everything you do with them.

Consistent breach of privacy.

I rented a flat of Northwood in Aberdeen it was a horrible experience. I work offshore so didn’t realise a lot of the problems until I came home at which point I notified them immediately. First problem was a leaking cistern. I reported the problem. No-one bothered to come out to record so I ended up fixing it myself at my own expense. I then found a fault on the boiler. Had to constantly keep topping it up, which was a worry considering I’m away so much of the time. I reported this and switched boiler off whist I was away but during the time I was away offshore I had a flat inspection. They switched boiler back on, even though I had reported the fault and on my return the boiler was dry!! They still hadn’t rectified the problem! I also came home to a leak in the ceiling in the sitting room. I took videos and pictures of the leak and again reported the problem. No-one came out to look at it bearing in mind this was end of December and very cold weather. I handed in my notice in February because I couldn’t live in these conditions. Faulty boiler and a leaking ceiling where constant water was dripping through. I cleaned the thoroughly, bearing in mind it was a 1 bedroom flat and I was barely in it. It didn’t take me long. On leaving I was presented with a bill for 7.5 hours cleaning at over £200. I queried this with Northwood and they advised I would have to take it up with the cleaning company as the charges are “out with their control”. I have complained to Landlords Scotland but still have not had a satisfactory response from Northwood. Steer clear from this company! They are crooks! Substandard accommodation and rop you off at end of tenancy!

Northwood Aberdeen - Flat wasn't cleaned prior to us moving in, not even hoovered. Mould on the bathroom, was picked up in initial inventory but not fixed. Landlord left rusty and broken furniture in the property and dismantled flat pack … More

Northwood Aberdeen - Flat wasn't cleaned prior to us moving in, not even hoovered. Mould on the bathroom, was picked up in initial inventory but not fixed. Landlord left rusty and broken furniture in the property and dismantled flat pack furniture blocking up storage space. When queried was told to dispose of it myself which we couldn't do. (required a skip rental at our cost) Cleaned the flat professionally before moving out and was still charged £100 from my deposit to clean the mouldy bathroom which was there on handover. Disputed it and was told the taps were dirty and water mark on the mirror meant they still needed to charge a £100 cleaning fee despite no photos of any damage. Not told about any of this until over 33 days after moving out so our £1050 deposit was held while in resolution which we never got as we had 'no evidence'. Would avoid in future.

I cannot stress enough how diabolical this company are. Absolutely negligent to both their landlords and tenants. Happy to cause extensive damage to property by not maintaining or repairing issues (including known water leaks) for many, many months that they are contracted to oversee, leaving landlords out of pocket with extensive damage to fix and tenants living in squalor. Won't respond to emails for weeks, don't return calls, ever. Will not acknowledge their repeat failings, will cost you vast sums of money due to their incompetence and neglegance. It's management companies this that give landlords a bad name.

Contacted Nothwood to rent a property, Viewed the property submitted an application, chased them with three emails never had a response to the emails, Phoned them few time always you hear different feedback. Not sure how landlords relay them on renting their properties.Very Poor customer service. Wouldn't recommend to anyone.

Sadly I've had to edit this review downwards because after leaving the property we were charged £250 for "professional cleaning" despite no damages or repairs! That's ridiculous and a rip off.

The worse letting agency ever They are understaffed, not able to follow your apartment properly, especially in case of demanding tenants , and they try to charge landlords with expensive unnecessary works.