Absolute disgrace of an Agency! Specially the Property Management Team very unprofessional and arrogant ! 2 months after leaving our apartment and we are still chasing after our deposit ! They just don’t care and ignore our emails! If you are an honest and reliable tenant stay away from Stirling Ackroyd ! Our experience has been terrible and I am appalled by their lack of support and customer service. As long as they get their rent on time that’s all that matters to them not the well-being of the tenants !

Absolutely incompetent, and wasted a lot of our money.

I don’t know this company is professional or not , all I felt is arrogant. When I’ve tried to make an appointment for the viewing , from the staff who answered the phone for the appointment, who viewed the property with us , and who called me back after the viewing, they all had a arrogant attitude!what a team work !! For example, when the lady rang me back after viewed, she saids this on the phone :”hello, xxxx , how’s it going with the property?” When I said this probably is not for us . She replies two words :”how come “?. After my reply again, she saids:”ok “ then hand up . I can’t feel any politeness or welcomed for business from their attitude. This is the most arrogant state agent I’ve ever see!

Sophie Scott has the worst customer service I have ever experienced! Due to her awful attitude I will never sell any of my future property through Preston Baker. I will continue to use Peter Moody, as his customer service is amazing. Helen (at Preston Baker) is one of most professional people I have met in Estate Agents, so Sophie's arrogance has let it down.

The experience as a tenant was very ok up to the point when we gave notice, when it seemed like the quality of the service changed, from having viewings at the property without notice and consent and also having the landlord around without notice and consent to now constantly having to chase for updates on the deposit, even though it's been a month since we vacated the property. We also participated in an event launch for a house where the fact that there was an asbestos garage on the property was not mentioned, which is a legal requirement, but also mislead as the dates for the end of the launch kept changing.

worst ever!

Once again these idiot find new ways to disappoint. Instructed the to release my property, but they didn't and waited a month until it wad empty to advertise it. We were 'transfer' to Preston Baker when they bought out another agency. As a landlord the service from them since has been dire. We deal with a different person ever time we contact them, had to pay twice for the same repair and we've found that our tenants have resorted to sorting issue themselves as the agency doesn't always pass on notice of problems. Has taken a month for to arrange the place to be cleanes after their tennant left it dirty cost us lost income. Avoid at all cost

Below are my experiences when I am dealing with Preston Baker for last 5 months. I brought the house from them in Nov 2017 and let them to FULLY manage it from Day 1. However they FULLY disappointed me in all areas. And charged me around £1500 for doing nothing to maintain the house at all. Based on the reason that the house is not yet tenanted. So it is not yet being managed by Preston Baker, even though I already signed the FULLY management contract with them and passed all the keys and the house to them. Anyway long story in short, here are some points that I believe the general public need to know: To Potential Tenants who are not in a HMO house, i.e. for all those who are renting as family or 2 bed houses: Be ware that Preston Baker will not make sure the electric in the house and sockets and alarms are totally safe when they rent you the house. For example, they will rent you the house with electric socket directly over the stove. They will rent you the house with unsafe furniture. They will rent you the house BEFORE they have gas certificate checks. Apparently , I requested them to get the house gas check before tenant in. They did nothing. I asked and they replied me that they only do so AFTER the house is tenanted. They will NOT demand a safety electric standard because there is no legal requirement for a certificate in England yet. I found a DIY job in the alarm system which was done with some car parts and with copper wire fully exposed. And find out that the house is not earthed. And electric wire fully exposed behind the oven. But please remind that the house was fully managed by Preston Baker all those years before I purchased it from the vendor. So these sorts of dangerous things should not be happening at the first place. These can cause the lives of the tenants. To BTL Landlords: Be sure you stay away from Preston Baker. I am a portfolio landlord with IG. Honestly I made a huge mistake to try another agent this time. Preston Baker charged me £1048.61 for half jobs done. For example, use flooring vinyl tiles and tell you that they are using laminates. Repair a rotten foot steps just by putting a plastic on top without support. Charged you for removing a useful wall mounted book shelve that you have not request them to do. Remove one third of the house waste and left two bag of real dog poo and two containers full of rubbish and moldy items and more than 10 years old fire extinguishers in the house, full size old carpet, two old hoovers and tins and tins of paints in the cupboard plus piles of letters; and obviously charged you for it. Being requested to find leaking problem under the shower tray and surrounding area. But only half fix one out of three leaking places in the bathroom. Furthermore for the soil stack , charged me £192.35. Interestingly , they double charged me in the invoice and my card as £384.70. And the manager Ashley told me that 'I Overpaid them'. This is a joke. They not admit they overcharge but instead, it is the customer over paid. My house is in a prime location, but cannot be rented out for months. So I curious and when to ask for the key to check whats going on. You know what? They just hand me the key without checking my ID or ask who I am ! Therefore your house is not safe under their supervision. They will just hand the key to anyone who come by the door. And again interestingly, the Preston Baker girl replied to the manager Ashley that she knows who I am. However , I never done any business or introduce or talk to her before. How can I be known? Anyway there are even more to tell, but I cannot type that much in a review. Please, to all landlords, stay away from this agent. or to go to Trustpilot to read the rest I will bring these issues later on when I got time to they head office to let their boss Ian Preston and James Baker know about what their staff are actually doing and how they disappointed the customers. At this moment, I just put my experiences here to tell you all what I came across and hopefully can be helpful to all of you.

Don’t waste your money on Preston Baker over and Online Estate agent! They did 1 of 11 viewing at my property, the Launch event was a flop and the eventually buyers had to knock on my door and call me to put in and offer as they were unable to get a response from Preston Baker. Sales progression was no better and had no contact made on the day of completion or since. Don’t waste money, do it with an online Estate Agent and pay for a good photographer to take the pictures.

Worst letting agency in York. Not much to say, we called on Friday and arranged a view for the next Wednesday. On Tuesday we call to confirm the time and everything was fine. When we showed up at the house no one was there. After calling them they told us the the house was gone on Monday. Really unprofessional staff. Would not recommend.