I was recommended to Preston Baker and I'm delighted with the service and support I had from them. The brochure for my house sale was highly professional, with very high quality photographs, and I'm sure it helped my property sell very quickly. The approach of the staff was superb, professional, knowledgeable, friendly: Jodie was very helpful getting the process moving, and Karen was marvellous at keeping me up to date with the sale and answering queries. I'd recommend the firm without hesitation.

Karen Preece at Preston Baker York made buying our house as stress free as you can get. She answered all our queries speedily, explained the process step by step and her approach was always helpful & friendly. Team in general offered good customer service. Thank you.

Karen Preece was great at keeping me informed throughout the purchase of our new house. Although not working for me, as I was the buyer, she was great at providing weekly update calls and also helping move through the slow conveyance (as it always is!)

I rented a flat for just under two years with Preston Baker. The positive aspects of my service from them were: 1. They got the paperwork sorted in very quick time, over the Christmas/New Year period. 2. They were understanding and non-judgemental when we said our reason for moving was eviction by a rogue landlord. 3. Installed a new carpet throughout before our moving in. 4. Friendly, upbeat staff. Some negative experiences: 1. Being inspected once every three months for "structural issues". Was really inconvenient. 2. Slow response on some things that needed fixing, however generally prompt if the email was marked URGENT. I believe PB have made improvements on this since. 3. I complained when someone wanted entry to the flat without the 24-hour notice period. While this did happen after I had given our notice to terminate our occupancy, the contract was still binding. My complaint was met with a "well you are moving out soon" response and a promise to chase up what had happened. This wasn't followed up, so a week later, I called again to ask what happened, and there wasn't an explanation nor apology. 4. The £60 check-out fee is a joke. What other industry charges you to stop using their services without a breach of contract? If I wasn't on the verge of homelessness, I wouldn't have agreed to this in the tenancy agreement. Overall, no better and no worse than other lettings agents. Fees comparably similar to others. Would be happy to use their services again.

Karen in the York branch was really helpful with weekly updates and a no nonsense approach to problems that came up. Really good when our chain collapsed - very quick to react.

Karen Preece was my Client Care Manager and was very efficient at progressing the purchase and keeping me up to date.

Updated review Cut down 2 stars due to how things were handled during the move-in. We were not provided with codes to main gate due to which we got locked out and no one from the agency responded to our calls. We managed to get hold of the previous tenants who helped us with the code. Moreover, it was promised to us that apartment would be deep cleaned. However, the carpets have not being vacuumed to a minimum standard and we have been having a hard time due to the amount of dust in carpets. Disappointed with how the whole move-in process went by. ------------------------------- We worked with Claudiu to find an apartment to rent. He was super helpful and responsive all the time and helped us with all the requests we had. Would definitely recommend using them for your property search.

They never came back to me. I was a bit disappointed with them.

Very responsive and friendly when I enquire a year ago

Whereas they did manage to get potential buyers through the door at the point of valuation I was told I would not have to do any viewings. This lasted a week and then I had no choice but to show the couple who turned out bought our house around. This wasn't what I had paid for but as we needed to sell I had very little choice. Karen was attentive and understanding I felt she was working for our buyer and not us which was disappointing.