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Preston Baker - York

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Preston Baker - York

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

AWFUL agency. They DO NOT leave you alone. They do not unsubscribe your details - they will email, call and text you forever and a day once you give them a contact. All they do is simply email/call you from one of their other agents. I have reported them to the ICO multiple times but nothing is done.

review by Jordan Beagle

Reply from agent

Hello Jordan, We completely understand that receiving contact after asking to be removed from communications would be frustrating. However, that is not what has happened here. You replied to one of our property emails stating you were “VERY interested” in a house in Tadcaster and asked us to contact you, providing your phone number in the process. Naturally, when someone contacts us asking to be called about a property they say they are very interested in, we will attempt to respond to that enquiry. Following that call, you then complained about being contacted, despite the fact that the enquiry and request for contact came directly from you. For clarity: The contact made was in direct response to your own enquiry asking us to call you. We have not continued to contact you since. We take data protection and ICO regulations extremely seriously and operate strict processes to ensure people can unsubscribe or be removed from communications at any time. If you no longer wish to have any interaction with Preston Baker, we of course fully respect that and wish you all the best with your property search elsewhere. The Preston Baker Team

1.00 /5

One of the worse managing agents I have had in 10 years. They don't reply emails. At least 2 - 3 weeks to response. Also, the choice of tenants they bring in are appaling. They don't care about quality of tenants. Appaling.

review by x x

Reply from agent

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

1.00 /5

Very disappointed with my experience as a renter. I understand that the agents are serving the landlord's interests, but what I have experienced was downright unfair. Stirling Ackroyd messed up the Tenancy start date and they only noticed way after we've signed the agreement. We ended up paying 2 extra weeks of rent because of this. They did an "internal investigation" to find out who's fault it was inside the company but of course they didn't find anything... They were somewhat apologetic but told us that there were other renters in line to take the property, in case we didn't accept the new conditions, and refused to pay those 2 extra weeks FOR AN ERROR THAT THEY MADE. After that they put a lot on pressure on us to decide and quickly contacted us when it was time to receive the move-in moneis. The whole process was a lot more stressful for us than it should have been and they can only get away with these practices because of the current housing crisis. I hope I don't have to interact more with them until the end of my tenancy and will avoid renting from them at all costs from now on.

review by Henrique Moisés

Reply from agent

Dear Henrique Moisés, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team

1.00 /5

Unprofessional and disrespectful, do not recommend, stay away.

review by Dom T

Reply from agent

Dear Dominik Toth, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1.00 /5

I had a very disappointing experience with Sterling Ackroyd during my tenancy. The management was consistently poor, with slow responses and a lack of communication on important matters. Despite multiple follow-ups, problems were often ignored or only addressed after significant delays. Additionally, the agency seemed more focused on collecting rent than actually supporting tenants. Despite always paying on time, the moving out process was equally frustrating (and continues to be stressful c1 month post end of tenancy) with unfair charges. To this date my deposit is yet to be returned as the landlord (with advice from the agency) has sought to deduct unfair charges, despite no maintenance being required during the duration of the 2 year tenancy and the property being vacated in a pristine condition. I would not recommend renting through Sterling if you expect reliable property management and good customer service. Nor will I be using them as an agency to list or rent future properties I own giving the unfair treatment I have experienced as a tenant. I have already filed a complaint with their complaints team. In addition to my original complaint, I filed a follow on complaint to the email address provided below on 24th of December and have not received a response or acknowledgement of receipt.

review by beeta babollah

Reply from agent

Dear Beeta, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team

1.00 /5

We rented a house through this branch and we shall not that mistake again. Handover was abysmal, cleaning unfinished with all sorts of damage and pest issues covered up during the inspection. The agent, Morgan Cox, was slow to respond and unwilling to help without repeated chasing. Utter disgrace to the industry - unless you enjoy working with the utterly incompetent, steer clear.

review by AM Zissou

Reply from agent

Dear Am Zissou, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have checked our systems and spoken with members of the team and do not seem to have your details. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Engagement

1.00 /5

review by James Pickersgill

Reply from agent

Hi James, thank you for taking the time to speak to our CEO today. We're very sorry to hear you had troubles booking in your viewing on the property you have purchased with us. This is not an experience we would like any of our customers to have. However, we're very pleased to hear you have successfully completed on the property and we hope you enjoy your lovely new home. All the best, PB

1.00 /5

Pretty poor service over the phone. Didn’t want to provide a valuation service for a property I’m planning to purchase whereas other estate agents are more than willing to do this. Would not recommend

review by Benjamin Taylor

Reply from agent

Hi Ben, I'm sorry that we weren't able to help you with this. We have an automated valuation model that might help, that the team member you spoke with perhaps didn't know about, however they are correct that we only provide market appraisals for sellers rather than buyers. We do have a relationship with a surveyor who also could help. Please get back in touch and we can provide the automated valuation.

1.00 /5

Terrible experience - sent them all the info they asked for to get me an "in principle" mortgage decision and chased up several times - even raised a formal complaint - and was assured they were dealing with it. Not heard from them for 6 weeks or more now and it's not like they would have had a problem getting me a mortgage. I have since had 2 "in principle decisions" from other brokers, and am proceeding with Barclays - they approved it in 2 days! Would not recommend.

review by charlie p

Reply from agent

Hi Charlie. I am replying to your recent review and was very disappointed to note the contents. I would be happy to talk through the issues you raised in more detail, not only to obtain your direct feedback but also to establish how our service can be improved by learning from your experience. Please feel free to email me on james.kear@feelgood.financial. I look forward to hearing from you. Kind Regards, James Kear, Financial Services Manager.

1.00 /5

That is the worst real estate agency I have ever seen. My recently rented apartment is without hot water for 15 days, I have been contacting several times Mela Steadman, they are asking for 10 more days to schedule a specialized visit. Tenant Act estimates 24 hours for such emergencies to be solved. Many more repairs reported to be done not yet looked. Never have seen this kind of service in my life. Edit: I contacted the help email they replied, nothing has been done.

review by Eduardo De Bastiani

Reply from agent

Hi Eduardo, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards – Claire

Contact details

Sales Phone:

01904 275707

Sales Email:

york@prestonbaker.co.uk

Lettings Phone:

01904 622355

Lettings Email:

yorklettings@prestonbaker.co.uk

Opening hours

Unknown

Address

99 Walmgate, York, North Yorkshire, YO1 9UA, Yorkshire and the Humber, UK, YO1

About

Website:

http://www.prestonbaker.co.uk

Award-winning estate and letting agents in York - the fastest growing independent estate agency in West and North Yorkshire. Judged as the Best Small Agency in the UK 2013 and Best Small Northern Lettings Agency in the UK for 2014 by the Sunday Times. Call us for a free sales or lettings valuation today. Property for sale and houses for rent in York and surrounding areas.

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