I had a very disappointing experience with Sterling Ackroyd during my tenancy. The management was consistently poor, with slow responses and a lack of communication on important matters. Despite multiple follow-ups, problems were often ignored or only addressed after significant delays. Additionally, the agency seemed more focused on collecting rent than actually supporting tenants. Despite always paying on time, the moving out process was equally frustrating (and continues to be stressful c1 month post end of tenancy) with unfair charges. To this date my deposit is yet to be returned as the landlord (with advice from the agency) has sought to deduct unfair charges, despite no maintenance being required during the duration of the 2 year tenancy and the property being vacated in a pristine condition. I would not recommend renting through Sterling if you expect reliable property management and good customer service. Nor will I be using them as an agency to list or rent future properties I own giving the unfair treatment I have experienced as a tenant. I have already filed a complaint with their complaints team. In addition to my original complaint, I filed a follow on complaint to the email address provided below on 24th of December and have not received a response or acknowledgement of receipt.