Hello Jordan, We completely understand that receiving contact after asking to be removed from communications would be frustrating. However, that is not what has happened here. You replied to one of our property emails stating you were “VERY interested” in a house in Tadcaster and asked us to contact you, providing your phone number in the process. Naturally, when someone contacts us asking to be called about a property they say they are very interested in, we will attempt to respond to that enquiry. Following that call, you then complained about being contacted, despite the fact that the enquiry and request for contact came directly from you. For clarity: The contact made was in direct response to your own enquiry asking us to call you. We have not continued to contact you since. We take data protection and ICO regulations extremely seriously and operate strict processes to ensure people can unsubscribe or be removed from communications at any time. If you no longer wish to have any interaction with Preston Baker, we of course fully respect that and wish you all the best with your property search elsewhere. The Preston Baker Team

Hi Brian, I can’t seem to find a purchase under your name, but if this was under your daughter’s name, I’m happy to look into it. Please email us at enquiries@theagencyuk.com with the buyer’s details and the property address so we can review the situation properly. That said, just to clarify, as estate agents, we act for the seller, and while it would be great if every seller agreed to carry out requested works, they are under no obligation to do so. I completely understand why this was frustrating for you, but it’s not something we, as agents, can control. In fact, we actively encourage transparency, and any serious buyer is always advised to do their own due diligence, just as you did. It seems the real frustration here lies with the seller’s decision, rather than our role in the process. Given that, we feel a 1-star review is unfair, but we appreciate your feedback nonetheless. Best, Steph TAUK

We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team

Dear Henrique Moisés, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team

Dear Dominik Toth, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Dear Beeta, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team

Dear Am Zissou, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have checked our systems and spoken with members of the team and do not seem to have your details. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Engagement

Hi James, thank you for taking the time to speak to our CEO today. We're very sorry to hear you had troubles booking in your viewing on the property you have purchased with us. This is not an experience we would like any of our customers to have. However, we're very pleased to hear you have successfully completed on the property and we hope you enjoy your lovely new home. All the best, PB

Hi Ben, I'm sorry that we weren't able to help you with this. We have an automated valuation model that might help, that the team member you spoke with perhaps didn't know about, however they are correct that we only provide market appraisals for sellers rather than buyers. We do have a relationship with a surveyor who also could help. Please get back in touch and we can provide the automated valuation.