That is the worst real estate agency I have ever seen. My recently rented apartment is without hot water for 15 days, I have been contacting several times Mela Steadman, they are asking for 10 more days to schedule a specialized visit. Tenant Act estimates 24 hours for such emergencies to be solved. Many more repairs reported to be done not yet looked. Never have seen this kind of service in my life. Edit: I contacted the help email they replied, nothing has been done.

Edited: Unfortunately, on our way out of the tenancy, the attitude of staff changes dramatically and they are not responsive to queries unless chased many times. The level of apathy shown by the tenancy manager is appalling. Earlier review: Great experience renting a home in London Bridge! Our agent is Florent and he is super patient, responsive and helpful in the entire letting process. He went above and beyond in helping us out with referencing and check in, which made the process very smooth for us.

Bullish team: at the end of the tenancy they conveniently forget to mention there is an option of a rolling contract; l on a checkout, they request you to send confirmation you got all accounts closed in order to get a deposit back (illegal). Bullish agency for Bullish landlords.

Terrible experience - sent them all the info they asked for to get me an "in principle" mortgage decision and chased up several times - even raised a formal complaint - and was assured they were dealing with it. Not heard from them for 6 weeks or more now and it's not like they would have had a problem getting me a mortgage. I have since had 2 "in principle decisions" from other brokers, and am proceeding with Barclays - they approved it in 2 days! Would not recommend.

This is an accurate and honest review, I have all the information in emails and SMS so can back this up. 1. I placed an offer on a property which was accepted by the vendor. 2. I sent over all my ID details, proof of funds and solicitors details. 3. Preston Baker sent the Memorandom Of Sale to myself and my solicitors and the house was taken off the market and marked as Sold STC. 4. I submitted my mortgage application and instructed solicitors to proceed, paying the fees. 5. Preston Baker rang me to advise they have submitted another offer to the vendor and would I want to match it. I believe this is called 'gazumping', note this was after my offer was accepted and the house taken off the website etc. I tried to raise my offer and then received a further email asking for full and final offers. 6. My offer was presumably beaten as it was rejected by the vendor. I have now had to cancel my mortgage application (this may impact my credit score), cancel the solicitors (which I may not get a full refund for) and look for another house. I am sure the vendor is happy as they have a better offer but as far as a potential buyer I would be very wary using Preston Baker as you could agree a sale and then be gazumped later down the line leaving you out of pocket. As you can see from Preston Bakers reply, they will submit any offer during the process even if you have had an offer agreed and instructed solicitors, beware you will end up out of pocket like I have due to the gazumping practice.

If I could leave 0 stars I would. Tried to arrange viewing a property for over 2 weeks, local agent not interested in replying to emails/ texts. Phone head office to complain and still no resolution, shambles of a company. Steer clear

good luck getting your deposit back.... or trying to get anything fixed in the flat lol

AVOID THIS RUDE AND UNPROFESSIONAL SCAM AGENCY!!!! Absolutely f-king horrible customer service. Always pushing back on whatever …

CANCELLED VIEWING WITHOUT NOTICE. Called to book a viewing at Waterloo near Lambeth North Station yesterday. No confirmation email received whatsoever. Called again in the next morning to confirm the viewing is on - was confirmed but no confirmation email is sent again. ARRIVED at the place to hear the unit was rented out. No cancellations email no call whatsoever again. CLAIMED to have made calls and email to cancel, but nothing in my email/voicemail, and funnily I was on my phone for the entirety of the morning. Such a waste of time and could not communicate properly.