I would give 0 stars if I could. Absolutely impossible to deal with, repairs ongoing for 6 months and overall incompetency across the property management team

Terrible experience renting a property from this agency. We faced several issues with our property which were not actioned upon with any urgency at all. We had a broken dish washer for 9 months of our tenancy. However we received a complaint for loud music from some neighbours once and they were very active in following up on that. Quite hypocritical behaviour from the employees of this agency. Following up only when their reputation is on line but not being considerate to the people actually renting the property. Now I’ve moved on to a new property and it’s been 1 month since my letting reference is stuck in pending because Stirling Ackroyd can’t care to reply or approve it. Terrible experience. I would avoid renting out a flat from them in the future.

Absolute disgrace of an Agency! Specially the Property Management Team very unprofessional and arrogant ! 2 months after leaving our apartment and we are still chasing after our deposit ! They just don’t care and ignore our emails! If you are an honest and reliable tenant stay away from Stirling Ackroyd ! Our experience has been terrible and I am appalled by their lack of support and customer service. As long as they get their rent on time that’s all that matters to them not the well-being of the tenants !

I don’t know this company is professional or not , all I felt is arrogant. When I’ve tried to make an appointment for the viewing , from the staff who answered the phone for the appointment, who viewed the property with us , and who called me back after the viewing, they all had a arrogant attitude!what a team work !! For example, when the lady rang me back after viewed, she saids this on the phone :”hello, xxxx , how’s it going with the property?” When I said this probably is not for us . She replies two words :”how come “?. After my reply again, she saids:”ok “ then hand up . I can’t feel any politeness or welcomed for business from their attitude. This is the most arrogant state agent I’ve ever see!

Absolutely incompetent, and wasted a lot of our money.

Sophie Scott has the worst customer service I have ever experienced! Due to her awful attitude I will never sell any of my future property through Preston Baker. I will continue to use Peter Moody, as his customer service is amazing. Helen …

Sophie Scott has the worst customer service I have ever experienced! Due to her awful attitude I will never sell any of my future property through Preston Baker. I will continue to use Peter Moody, as his customer service is amazing. Helen (at Preston Baker) is one of most professional people I have met in Estate Agents, so Sophie's arrogance has let it down.

Once again these idiot find new ways to disappoint. Instructed the to release my property, but they didn't and waited a month until it wad empty to advertise it. We were 'transfer' to Preston Baker when they bought out another agency. As a landlord the service from them since has been dire. We deal with a different person ever time we contact them, had to pay twice for the same repair and we've found that our tenants have resorted to sorting issue themselves as the agency doesn't always pass on notice of problems. Has taken a month for to arrange the place to be cleanes after their tennant left it dirty cost us lost income. Avoid at all cost

The experience as a tenant was very ok up to the point when we gave notice, when it seemed like the quality of the service changed, from having viewings at the property without notice and consent and also having the landlord around without notice and consent to now constantly having to chase for updates on the deposit, even though it's been a month since we vacated the property. We also participated in an event launch for a house where the fact that there was an asbestos garage on the property was not mentioned, which is a legal requirement, but also mislead as the dates for the end of the launch kept changing.