Unfortunately I have to give 1 star as it won't allow me to give zero. Avoid this company at all costs. It is beyond me how this company is still in business as it is a shambles. Full deposit has been taken off me for issues that were already in the property before I moved in and because it wasn't recorded in their inspection paperwork, I have been charged for it. PLEASE PLEASE PLEASE GO elsewhere!

Bad service, Purple bricks cheaper and better service.

Could not have been less helpful during our tenancy. Emails regarding issues (damp, electrical, and heating) were ignored, we we're lied to and mislead, hung up on when asking to speak with the manager, and cancelled on when appointments were made to speak with the manager. Would not recommend!

Would never use again, under any circumstances. The most ignorant, unhelpful, vile people they have working for them. They constantly lied to us and made our year miserable in that house. Things falling off and apart including, Shower rails falling ON people!! Curtain poles, door handles and fridge doors. Refused to do any repairs or help. Done nothing about damage that previous tenant had caused such as broken oven, stained carpets with fizzy juices and scraped/marked walls. They then proceeded to charge us money off our deposit for the damage the previous tenant had caused despite us emailing and calling them numerous times to tell them everything needing repairs. Complete joke of a company, ridiculous customer service.

DO NOT USE!! LIED CONSTANTLY TO MYSELF ALSO. HAD TO TAKE THEM TO A TRIBUNAL SO THEY WOULD GET REPAIRS WITHIN THE FLAT DONE. THE FLAT WAS NOT FIRE SAFE AND HIGHLY UNCLEAN. NOW HAVING TO REPORT TO OMBUDSMEN. I WAS ALSO SCREAMED AT AND THREATENED BY THE OWNER OF THIS COMPANY. I WAS ALSO TOLD I GET WHAT I PAY FOR AND THAT WASN'T THE CASE AS THERE WASN'T ALIT WORKING IN THE PROPERTY. I HAVE BEEN LIED TO AND TREATED DISGUSTINGLY! STAY AWAY FROM THIS AWFUL COMPANY!

Would not reccomend at all as made monumental cock ups on the sale of my flat during the 7 months it was with them.changed agents in 3 months done & dusted.

1 star for customer service as I can't post zero. I have tried to deal with this Estate Agent for almost 5 months now - to have a tree removed that fell into our garden from a property were letting agents for. Now after 5 months of ignoring our requests, fobbing us off and, I'm sorry to say, lying to us - they have now advised us they won't be dealing with the matter because they are no longer letting agents for the property. What about dealing with it during the four months they were the letting agents? Appalling customer service from a company that clearly cannot be trusted - prospective customers use them at your own risk!